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"Customer service was awesome!!!"
Phone: +61882967177
Address: 135 Esplanade (Corner Jetty Road), 5048, Brighton, Australia
City: Brighton
Website: https://www.esplanadehotel.com.au/
Dishes: 55
Amenities: 11
Categories: 5
Reviews: 593
The new sterility of dining is understandable, but no excuse for indifferent food. The pork roast of the day was a basic meal of thickly sliced, tasteless meat on roasted, unpeeled, root vegetables with a lick of gravy, no trimmings, not even a green pea, bean or piece of broccoli. Had to ask for some apple sauce and mustard. A meal prepared by amateurs who have no idea that an Aussie pub roast should be a satisfactory meal. The Espy used to serve delicious, succulent roasts a few years ago. What happened? Shan’t return to endure such mediocre, tasteless food. We dine out to enjoy a meal, not to be offered bland, basic fare.
Most disappointing experience and I won’t be going back ever again due to terrible service and very poor management. Having made a 630pm booking we waited for 2.5 hours for our meals with no communication from staff or management and a room full of customers with no orders being served. No accountability taken from management to communicate to a room full of paying patrons. Large numbers of people walked out so we missed having dinner last night, what a disastrous business experience brought upon by terrible business etiquette customer service to its poorest form!
Food was just ok. The food as the ESPY has certainly gone off over the last 18 months.
