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"Nice location friendly, but cold inside, poor GF options, payment required before eating. Disappointing"
Phone: +441225868068,+441225867527
Address: Frome Road, BA15 1LE, Wiltshire, United Kingdom
Reservation, Booking
City: Wiltshire
Website: https://www.thelockinn.co.uk/
Monday: 08:15 -18:00
Tuesday: 08:15 -18:00
Wednesday: 08:15 -18:00
Thursday: 08:15 -18:00
Friday: 08:15 -18:00
Saturday: 08:15 -19:30
Sunday: 08:15 -18:00
Dishes: 3
Categories: 5
Reviews: 6510
This place used to be a gold mine when Dick ran it. We keep giving it 2nd and 3rd chances spaces about a year apart but each time is a major let down. The waitresses were doing their best but the place lacks some real leadership. We arrived and got seated at a table. The outside tables under the plastic roof end up hotter than the sun and uncomfortable with kids. We ordered, and had to pay up front….not too much of a problem I guess but not the norm around here. Table became to hot for the kids so we moved to the opposite side. Good came and the waitress put a scolding hot bowl of beans in front of my 3 year old. Just use your common sense and if it’s been microwaved, pour them into a room t...
We have visited The Lock Inn many times over the last 20 years, this was the worst. Non of the staff appeared to be over the age of 18 which I wouldn 't have a problem with if they were confident in what they were doing. The furniture was tacky and worn. I am sure the sticky back plastic on the tables in the barge was the original from when we first used to take our- (now adult children.It certainly didn 't smell, or look like anything had been changed. The menus were dirty and worn with limited options. We were able to choose a table and after waiting to be served we were eventually told its was at least a 40 minuet wait for breakfast! The Inn was only about a third full...why the wait!!!!?...
Seated very quickly Menu too complicated for the servers Hard egg soft egg etc We ordered our meals all wanting soft eggs Coffee was a big let done no more fresh coffee all from a machine including milk and sugar and served in cracked mugs on the rim where you would drink from After 45 mins waiting the breakfast was a big let down hard fried eggs not soft as requested Mentioned it to the server and received the explanation of we got no staff in the kitchen but you had 5 standing around taking orders Mine arrived again with hard eggs I asked her to return it as I don’t eat hard eggs They did make two more eggs for me but did not offer the rest of the party Water arrived in paper cups Big sham...
Breakfast was excellent best we have had in a long while,lovely tasty bacon,nice sausages hot crispy hash Brown's and fried bread to die for! also hot delicious coffee! The waiting staff on our visit were very good especially a young guy called Louie, his customer service skills were magnificent- watch out management someone will snap him up for their company if you don't look after him!I Overall we would definitely return,cannot understand the bad reviews? perhaps a local rival business with a large family Book a table now
My husband and I stopped here for an all day breakfast . sat by the canal a lovely setting. The food was really good but the whole experience was excellent due to the staff all young but they have got customer service to perfection well done attentive, polite and friendly without being overbearing .
Another visit here to give it a second chance and unfortunately will not be returning. The staff need training in Customer Service. 9 Waitresses stood around talking is not very professional......
Were warned about a 30 minute wait for food but welcome warm, drinks served promptly and food was lovely. Wouldn’t hesitate to return.
Had breakfast which was cold husband asked for beens he got tomatoes not much on the plate a disappointment not a good experience Book a table now
Lovely looking canal front.take a photo but don’t enter you will be disappointed all the other reviews are spot on
Nice location friendly, but cold inside, poor GF options, payment required before eating. Disappointing
