A family special birthday brunch somewhat ruined by pedantic unsympathetic attitude that refused to serve its breakfast menu at 11.32am despite special pleading and all our fsmiky making a special trip there, and a half empty restaurant. Gets even more stupid as you can order the individual breakfast items as 'Extras ' on the menu only to be told that 'was not possible ' A tip for anyone faced with a similar situation order the children 's Cowboy option of sausage beans snd chips and get another member of your party to order an egg and bacon as extras to make up your breakfast. (Sorry, pedantry breeds pedantry). Pathetic customer service from a place that would be better at running a railway...
We had to wait to be sat down yet there were loads of table available. We arrived before the 11:30 cut off time for breakfast but because they have one person doing the orders, it was ridiculously slow. Which led to us being told we couldn’t have breakfast. Then waiting for drinks took an overly long time and to top it all off? You have to go and pay yourself at the till. What is the point of having table service? If you still have to go up to the counter to pay? It would logically make more sense to just go up to the counter, order your own food and pay all under the one. There was no apology from the staff for the wait, and no alternatives offered when they said we couldn’t have breakfast....
We went for a family members birthday breakfast. The restaurant was extremely busy but the lovely young lady pushed 2 tables together to fit us all in. Waitress service at the table and all was fine. The food took a while but they were busy. The eggs benedict were stone cold we really should of sent them back as 3 of us had this and they were all cold. At £11 each they were awful I had a nicer egg benedict at wetherspoons. The full English breakfast and the pancakes all looked nice and were enjoyed by the family they said they were hot ! It was just the eggs benedict I would not recommend ! Really wish we'd said something at the time.
No salads on the lunch menu so asked to swap the bread on the toasted sandwich for a lunch salad instead, which I don’t think is a big ask. But was told that it would only be the salad that came with the dish. Considering the toasted sandwich cost £11 it would have been a reasonable adjustment as they didn’t offer an alternative. So had to sit there without foot whilst Hubby ate. Also VERY long wait for food.
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Visit regularly for lunch. Every meal and service has been excellent. My son loves the burgers. It’s always busy which is a recommendation on its own. Fresh food and very reasonable priced. Had the house salad a few times as a side, large portion, fresh and very reasonable price. My favourite is the grilled cheese beef brisket sandwich. Please bring the truffle fries back
Staff members were extremely rude. We were made to feel extremely uncomfortable by a female member of staff. Due to us being paying customers I was shocked and felt as if the female member of staff was avoiding us. Food is normally very good
My wife had vegan breakfast which was good quality but way overpriced...nearly doubled since 2019. I just had coffee which tasted burnt and not freshly made. Not likely to go again
One of the best breakfast and lunch venues in South Wales Great atmosphere,friendly staff and innovative plentiful portions of tasty food .
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Staff member at the till misunderstood our coffee order (2 double expressos) and was extremely abrasive. Training definitely required.
Observation: Not comfortable with dogs in the restaurant area. Staff appearance and hand cleanliness needs to be much improved.
