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"it was so nice to see great customer service in action. all staff were friendly and efficient. altho' we just nailed at midday what we got was good value for money and very tasty. Nice to see the kitchen in operation through the window from the dining room. nice to see such a well-run pub. the Covid mask with options very good. a very pleasant experience."
Phone: +441622842555,+441622842159
Address: Sutton Road, ME17 3LX, Maidstone, United Kingdom
City: Maidstone
Dishes: 1
Amenities: 22
Categories: 5
Reviews: 1375
the food was overall passable and the service was friendly. but we were a large group of over 20 people and the table could not comfortably put us all. so eating was difficult, bumping arc and obviously no good for anyone who wanted any distance between them and the next person. the connection to preorder food has apparently not worked for everyone, they sorted out, but it meant that some people had to choose something else. for Sunday roasting options was the chicken “ok”, bark “stringy and chewy”, pork “lovely”. the burger was highly stacked and looked great, but could not be eaten as a burger, because it was too big to eat, so it had to be taken apart. the pub was very busy so we could on...
I recently brought a group of elderly individuals to The Plough for lunch. It was our second time dining with Becky and her team, and it was absolutely delightful. We had pre-ordered our meals, and Becky was a fantastic host, providing hand-written place cards with our menu selections. The food was perfect and the service was impeccable. Our group, Inspired Friendships, had a wonderful time and we plan on returning in the future. Thank you to Becky and the team at The Plough for a truly lovely afternoon.
The meal was quite disappointing. While eating her chicken burger, my daughter almost broke her tooth on a large bone. When we informed the waitress about this, she seemed unsure of what to say and simply mentioned that she would inform the kitchen. We were expecting a more sincere apology. The dishes lacked finesse and were not worth the price. Additionally, when we requested some water for the table, we were surprised to receive a whole pint of water.
We were able to get a table at the last minute, even though the restaurant was very busy. The staff was very efficient in serving everyone and were polite and attentive throughout our meal. The food was great value for the price, and our kids enjoyed watching our desserts being made through the window into the kitchen. We can't recommend this place enough, keep up the good work!
it was so nice to see great customer service in action. all staff were friendly and efficient. altho' we just nailed at midday what we got was good value for money and very tasty. Nice to see the kitchen in operation through the window from the dining room. nice to see such a well-run pub. the Covid mask with options very good. a very pleasant experience.
