Bought an afternoon tea for two for my mother in law for Christmas. The voucher is valid until November this year. As she has a heart condition and is very worried about visiting anywhere I contacted the restaurant to explain and see if, like all other places I know, they are extending their vouchers by the length of time they have been closed as I was concerned she was not going to be well enough in time and was unable to use her voucher when she was well. I was told the only vouchers that are being extended are those that expired during lockdown. I explained once again and asked if they could escalate it to the manager who simply said she can have a take away afternoon tea. I explained it...
Having previously visited the Tea Room in 2021 and having an enjoyable afternoon, I was gifted a Champagne Afternoon Tea voucher which was extended due to the initial Coronavirus Lockdown. I was told that the voucher would be extended for 12 mths. During the July Lockdown, I received initial treatment for cancer and remained in isolation due to surgery despite the easing of restrictions. As we approached the festive period, I was healing well and hoped to book the afternoon tea once I had been given the all clear. As we entered New Year, I noticed that the voucher had been extended to January 1st 2022 rather than February 2022. (The venue was closed until Jan 4th) I contacted the venue upon...
We booked afternoon tea to celebrate a birthday. The hotel grounds themselves are beautiful tough the tea room looks a little aged could do with an update. We were seated given menus chose out hot drinks which actually took nearly 40 mins to arrive. There were not as many waiting staff as there should have been which was disappointing considering we booked in advance. I write this review two months after having visited the only thing that was memorable was the coronation chicken wraps. Two of our diners do not eat smoked salmon which I added to our booking we were offered no substitutes which was disappointing. The menu states that scones come with lemon curd which they didn’t to try get the...
We booked for a special 70th birthday celebration for my mother. We pre informed the team on the phone of our special dietary requirements, 5* vegan, and were extremely disappointed to be told when we arrived and ordered that our special requirements could not be met as they didnt have a record. We were offered vegan sandwiches but as most will appreciate, you dont have an afternoon tea for the sandwiches! Whilst we appreciate it wasnt the servers fault, the customer service was poor and we felt like we were the ones in the wrong! Even though we could see the drinks had been made and we asked to have those complimentary (given our wasted 30 minute drive), we were told they weren't ready! It...
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As a group of six we arrived to find a Covid secure venue and were housed in the beautiful, bright Garden Room. There’s a good variety of tea on the Afternoon Tea menu, the red bush and Earl Grey were both excellent. The finger sandwiches are a nice selection though not necessarily the ones listed online. The smoked salmon comes in a neat pastry tart. The scones were warmed, and served with clotted cream and a selection of preserves. We were brought extra ham and cream when we were running short. Cakes and desserts on the top tier were fresh and enjoyable although a couple were short on flavour. Thanks to the staff too, they were very attentive and keen to help.
We held a small wedding reception at the Laura Ashley Tea Rooms at Burnham Beeches. Our agreed menu choice was apparently 'lost ' on the day so we didnt get what we had ordered and the service was below par, forcing the best man of the party to have to visit the kitchens on more than one occasion to request drink top ups, cutlery etc. We have complained on several occasions but all correspondence has been ignored. The manager didnt even have the courtesy to apologise for their error. This was a special day which was marred by bad communication, sub standard service and poor attitude. We expected better from this franchise.
Visited again been several times but so disappointed this time .We accepted that price would have increased but the afternoon tea wasnt a patch on previous visits ,a few paltry sandwiches nice but nothing special and definitely no refills allowed this time.Tea or coffee only allowed once again no refills unless you pay extra we all agreed one scone would have been plenty with a couple of extra sandwiches instead ,service was fine we were only ones in there cost £96 for 3 average afternoon teas and 2 prosecco really sad because always been lovely before
Visited with my friends for an afternoon treat on a miserable Monday afternoon. Lovely room. Had the traditional afternoon tea. Nice selection of fresh sandwiches. Especially liked the coronation chicken snack. Beautiful light scones and a selection of fancy cakes. Great selections of teas too. Our waitress Beth was really friendly and attentive. Going the extra mile. All Covid precautions in place so we all felt very safe and well looked after. Really good value you won’t leave hungry.
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Here for a birthday afternoon tea. It was an attractive and light, clean room. The staff were attentive and the food arrived quickly. I enjoyed it all. They even brought some little birthday cakes. Everything was Covid secure and the Ladies was pristine and included hand lotion.
Met for a catch up lunch with the girls. We had lovely afternoon tea everything was fresh and presented well. The lady that served us was attentive and friendly. A welcome place to visit
