This was the worst experience we have had in a hotel in years. My feeling is that they had overbooked. We initially were shown into a family room at the back of the pub. It had no hot water and had a very noisy extracted fan outside the door. The bathroom had not been cleaned. There was hair, toothpaste and dirt in the sink and shower. The toilet had not been cleaned and the floor around the toilet was really dirty with what looked like urine stains. The bed looked like it had been slept in. We complained and were moved to their sister hotel called the Queen Catherine Hotel. This hotel looked like it was closed. We were offered a double room with a shower that wasn’t working or a twin with a...
The food at this restaurant was fantastic, but unfortunately, the customer service really ruined the overall experience. The young staff were not attentive enough, as they were more focused on chatting about their own experiences rather than cleaning tables, taking orders, or offering refreshments when needed. We had to ask multiple times for the tables to be cleaned, and when we wanted to order desserts, the service was just not up to par. I wouldn't consider returning or recommending this place to friends or family.
The bar area and beer garden are quite nice. The place is pretty pricey which isn’t a problem if everything else is decent. However the majority of the staff are so miserable it’s quite amusing. They couldn’t even turn the channel over on the tv without the permission of the boss. Even though no one was watching the tv and it was only a terrestrial channel. I think that’s why there’s no local use this pub or their other one in the village. It’s not hard to be happy and nice to people!
Probably the worst dining experience I've ever had in my life. The staff pretty much ignore you, the food took nearly an hour to arrive. It was inedible when we complained we received a torrent of abuse threats of physical violence. We subsequently discovered that the same man owns both the Three Tuns the Queen Catherine Hotel that pretty much the entire village will not go in either pub wish we'd known this before we booked! .
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Brilliant meal really enjoyed Sunday lunch recommend it staff were very helpful and friendly as I noticed other customers were clearly nit picking at everything I think they were wanting an argument we thoroughly enjoyed our meal can’t wait to go back lovely pub lovely village
After a Walk in The North York Moors, Food and Drink was required and this Pub fitted the bill superbly. Staff very welcoming and friendly. Relaxed and stylish dining. Great food both in presentation and taste. Thoroughly enjoyed my return visit here. Recommended.
We had a wonderful experience at The Three Tuns. The staff was incredibly friendly, the food was exceptional, and the room was spotless and beautifully decorated. We will definitely be returning in the future.
Stayed overnight. Clean, comfortable and friendly staff. Stayed in Moon house which had been recently refurbished. Clean bathroom with toiletries provided. Slept well.
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Wonderful experience! The ambiance at the Moon is top-notch, the food is delicious, and the staff is very friendly. What else could you want?
Enjoyed a delicious ploughman’s lunch in this friendly, welcoming pub. Great location in the heart of the village with outdoor seating .
