The hours of operation are quite inconvenient, and the customer service leaves much to be desired. They will stop serving coffee just 3 or 4 minutes before closing. When I worked in customer service a decade ago, we never locked the doors until the official closing time. Customer satisfaction was a priority! The communication among staff is also problematic; one employee might say it’s fine to place an order while another insists it's too late. It’s not like they stay open until midnight – they usually close at 9 PM.
I ordered a new cilantro lime chicken wrap, and while it was delicious, it seemed smaller than the one I had at another location. I’ll reserve judgment on this spot until I try the next one to see if it’s consistent. The new touchless doors for the two restrooms are impressive, but there’s a problem for guests who are unfamiliar with the system or in a hurry. Many people don't pay enough attention to the small signs. They need to wave their hand over the inside sensor to gain access.
It's clear they need to hire new employees who can greet customers politely and prepare orders correctly. The current staff really needs to change. I've never written a review before, but after living in Fairview for eight months, this experience compelled me to do so. The owner should take note because poor service is driving away sales, and it's not just me—others are expressing similar complaints.
I enjoy their food, particularly the doughnuts, which is why I’m giving them 4 stars. However, they don’t have their entire menu available. I wanted to try their pesto sandwich because my wife has been having issues with meat since COVID. She keeps asking for that sandwich but hasn’t been able to get it, which seems to be a supply issue. Overall, it's great for me, but disappointing for her.
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Store is usually very clean, most staff seem either disinterested or always having bad days. Ordering any espresso beverage won't result in a freshly made espresso, seems they tend to keep an unknown amount in a cup and pour a new one after its
The slowest Tim hortons I’ve ever been to. 25 minutes for the worst made wrap ever. Burnt and sauce all other the wrapper. They need better staff they just look at you and don’t come to take the order.
Orders are wrong daily and alot do not speak clear English . The language barrier is to much . Most orders come out wrong and it's a constant battel to try to understand most employees.
This has to be the worst customer service I've ever experienced at a Tim Hortons. The staff was rude.
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The staff is extremely friendly, and this new location is a great asset to the community.
Slowest Tim’s ever and food isn’t made well both drive through and
