Upon arrival and while waiting in line, I noticed there was no one at the register—just a barista preparing drinks. After about two minutes, someone finally emerged from the back with rolls of coins for the register. Instead of acknowledging my presence, he immediately started counting and organizing the change, neglecting to say even a simple “I’ll be right with you.” Once he finished, he looked up but didn’t greet me or indicate he was ready to take my order. I ordered two tiramisu lattes—one iced and one hot—but they prepared both as iced. At that point, I was already frustrated and didn’t bother to correct them. I left feeling annoyed, unimpressed, and unsatisfied. Unfortunately, the lac...
