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"Food is outstanding and amazing atmosphere, but unfortunately I think it's now closed permanently"
Phone: +441418857078
Address: At Braehead, Kings Inch Road Snow Factor, Renfrew, United Kingdom
City: Renfrew
Monday: 12:00-21:00
Thursday: 12:00-22:00
Friday: 12:00-22:00
Saturday: 08:30-20:00
Sunday: 08:30-19:00
Dishes: 30
Amenities: 16
Categories: 5
Reviews: 2528
Overpriced menu. Asked what we wanted and had to ask to see menu. She could clearly hear me ask my daughter to go fetch my phone from car, then proceeded to ask what would you lik?, Iordered a side saying we'd order when daughter returned. As soon as daughter sat down, girl was over asking, I had to ask for time for daughter to view menu. Then I asked for the side to be brought with what we he had been told I had asked for 4 things to be brought out together. He put them on middle of table Mac n Jac bites left us with no side playees, no cutlery and more importantly no napkins. Girl apologised. However, could certainly feel the vibe that he was irriated and appeared to be in charge. No commu...
Really disappointed. Arrived at 5pm on a Sunday evening for a drink, kids especially looking forward to hot chocolate. Told hot chocolate machine offline due to deep clean. No straight beers available either. Got a drink. Sat for a bit. Last ordered shouted at 530pm. Door closed at 545pm. People turned away. No food on offer, kitchen shut. Atmosphere non existent. Shame really as good view and plenty of people on slope. Two stars for the view tbh.
Still waiting for Donna to get back to me regarding a very serious complaint dated 24th June 2022! Not acceptable and I was told this had been escalated to head office and senior management due to the nature and severity. I have heard nothing despite numerous emails and phone calls to ask for updates.
Waited 15 minutes for our order to be taken without success. Place was empty and 4 people behind the bar chatting. Tables were not cleaned and others with plenty glasses and plates still on them not been cleaned either
Food is outstanding and amazing atmosphere, but unfortunately I think it's now closed permanently
