I visited this restaurant to order a salmon plate and three chicken bowls. Unfortunately, the salmon tasted spoiled and had an awful smell. I called to inform them about the issue—not to request a refund, but to let them know that their food was not up to standard. However, the girl on the phone told me there was nothing she could do since I wasn't returning the plate. I wasn't looking for credit, just wanted to report that the food tasted terrible. On top of that, she had a really dismissive attitude during our conversation. The customer service was atrocious, and the restaurant itself was dirty, with filthy grills and cutting boards. This will definitely be my last visit; I’m concerned abo...
I placed a mobile order at this location and when I arrived to pick it up, the cashier completely ignored me. I waited for about 10 minutes, thinking my order might not be ready yet. After another 5 minutes of waiting without any acknowledgment, I finally asked again for my food. She apologized and handed me my order, which had been sitting off to the side the whole time. I will NEVER go back there again, especially since my order was also wrong. NEVER AGAIN!
The lady at the counter was so nice. There was only one person in line so we didn't wait long to order but then it got busy and there was only two people working there. One cooking and one cashier. Our order took about 15-20 minutes!! I felt bad because they cashier was taking orders and also packing the food and helping the cook. These companies/management really don't care about their employees. I've been in that situation and it's frustrating. Do better
The lady at the counter was so nice. There was only one person in line so we didn't wait long to order but then it got busy and there was only two people working there. One cooking and one cashier. Our order took about 15-20 minutes!! I felt bad becausethey cashier was taking orders and also packing the food and helping the cook. These companies/management really don't careabout their employees. I've been in that situation and it's frustrating. Do better
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I visit this restaurant quite often, but today I had the tortilla chicken soup and was quite disappointed. The soup was lukewarm, overly thick, and not enjoyable at all. When I asked the manager if I could exchange it for something else, he refused because I had already tasted it. So, that was $7 down the drain. I understand the policy, but as a manager introducing a new dish, it would be beneficial to consider customer feedback.
I ordered a side salad and found a piece of an actual root in it, which was muddy and wet—really unpleasant. I didn’t return to the restaurant to complain because the staff are rude and always seem rushed, and I didn’t want to deal with another salad. It seems Waba Grill doesn’t properly sanitize their food.
i ordered a side salad and a piece of an actual root of some kind was inside, it was MUDDY and wet!! it was super nasty to stay the least. didn?t go back to the restaurant to say something bc they are rude and always in a hurry and i didn?t want anothersalad. waba doesn?t properly sanitize their food!!
The restaurant has an unpleasant odor, and the service is very slow. I waited more than 15 minutes for my order. When I inquired, they told me they were out of white rice and that I would need to wait an additional 10 minutes.
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I really enjoy ordering the tofu bowl at Waba Grill. However, the management should think about hiring additional staff. The cooks and cashiers work hard, but they often seem to be short-handed.
I really like waba grill but I?ll skip this location now. Orders are incomplete, not the most freidnly staff.
