Every time I come here for anything EXCEPT breakfast, the order is wrong. Ordered three different meals: a $5 Biggie Bag with a Fanta Strawberry; a Spicy Chicken sandwich combo with no tomato, add cheese, with a Dr. Pepper; a Hot Honey Chicken with no bacon, add cheese with a Strawberry Lemonade; and two Frostys, one chocolate, one vanilla. Person at the window attempted to hand me FIVE DRINKS in ONE TRAY CONTAINER, after asking me if I needed one (there's just myself and one other adult in the car, so it should be obvious we need a drink holder). Once the food came out, I checked it all before leaving the line and realized all three sandwiches were wrong. After finally getting the attention...
The manager here is the professional manager in the world. I tried to get in, because my van is too high for Drive Through, but the doors were locked. So I went around and told him I ordered the app. He said he didn't have enough workers to open the doors. I got my meal and noticed when I drove away, I had a little fry instead of a big fry, he made it right away. The way he treated it, and above all his attitude made me feel as if he took care of it. I was zigzag because the app said go to The Counter to pick up, but I couldn't get in, then my van wouldn't fit 9'6 big. So when I went into the window, he must have seen my face when I came back for the Fry something. He wasn't about himself, b...
It's a pretty sub par wendy's tbh. I go here more often than I should, because I really like wendy 's and this is the closet to my house, but I shouldn't, because its definitely an under-average experience. Not sure what's going on tonight, dragged to a line of twelve cars around 6:03, it's 6:43, I wanted to go, but you know sunk costs and all that, but there are two people in the lobby on thier phones and one of the garbage buckets smoking, so I'm just curious what 'all's cash register broken again? I'll update my review whenever I order. Well, it's 6:59 and Wow, they're rude tonight. Apparently ordering three articles means that I woah woah woah slowly woah your role. As you will wait an h...
On Saturday 8/7/22, it was very busy at the restaurant. After informing the gentleman that I would be with him in a moment, I placed my order and waited. When I commented on how busy it was, he mentioned that he was the only one working but was doing his best. He truly was a standout employee! The ambiance was great and the food was perfect. We need more people like him. A big thank you to the staff at Wendy's on Donelson Pike, especially to the gentleman this morning who ran the restaurant like a champion!
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I got to the Donelson Wendy’s specifically for breakfast. I got there at 10:25am and got to the speaker at 10:27am. When I got to the speaker, the lady asked for a moment. I waited until 10:35 am and then she said they are no longer serving breakfast. That was the only reason I came to Wendy’s, so I drove off. There was no apology.
I am very grateful to AJ and his staff for assisting us tonight. Our flight was cancelled, but we arrived late at the restaurant where AJ gave us 5-star service, taking care of both the adults and the hungry children in our group. Thank you so much!
Rude behavior bad customer service experience. This is my crispy chicken spicy sandwich. I can understand by California fire that they did not have salad, but they did not add tomatoes and sauce.
I stopped at Wendy's in Hermitage at 3:35. The sign said open till 4. It was locked up tight. I will not go back. If your emoyees do not want to work fine. I won't go there.
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It is in a great location, but after the last couple trips to the restaurant I did not get the biggest customer service. Otherwise it would definitely get a 5-star rating.
So kind and nice right after our flight back. So happy to hear Tennessee voices and kindness. Shout out to late shift working hard for those in need of friendly faces.
Classic Sausage, Egg Cheese Sandwich Combo
Ghost Pepper Ranch Chicken Sandwich Combo
Homestyle French Toast Sticks, 6 Pc Combo
Classic Bacon, Egg Cheese Sandwich Combo
Pretzel Bacon Pub Chicken Sandwich Combo
Classic Sausage, Egg Cheese Sandwich
Pretzel Bacon Pub Cheeseburger Combo
Ghost Pepper Ranch Chicken Sandwich
Classic Bacon, Egg Cheese Sandwich
Sausage, Egg Cheese Biscuit Combo
