The staff at this restaurant pays great attention to detail and truly knows their regulars and their preferences, which is a breath of fresh air in today’s fast-paced environment. I observed a gentleman in his fifties confidently ordering for his parents and himself, and the staff recognized him and his parents even though they weren't there. They also skillfully handled my couponing while processing multiple orders from my boyfriend and me to ensure we got the best deals. The staff demonstrated remarkable patience. Well done!
I visited the drive-through recently, and although I usually take the time to check my order before leaving, I was in a hurry this time. I asked the staff if everything was included, and she confidently assured me it was. Unfortunately, when I got home, I discovered that the burgers were cold, there were no fries, and I didn't receive any spoons for the chili. Luckily, not having the spoons wasn't a major problem since I was at home. Just a reminder to double-check your order before you drive away!
I ordered two small ice waters for my children, and they charged me $1.99 each. When I got to the window, I asked if ice waters really cost that much, and the employee confirmed that they did. The manager also came over to confirm the price. I won't be returning. It's not that I can't afford a drink, but this just feels greedy. I could easily go to any other restaurant and only pay a 50-cent upcharge for a large water. It's just unreasonable.
Today's experience was incredibly disappointing. We encountered long wait times in the drive-thru, and it only got more chaotic once we stepped inside the restaurant. The staff seemed unsure of their roles and responsibilities. When we finally got our order, the $5 Biggie Bag was missing its drink. Additionally, I observed at least 16 instances of cashiers rolling their eyes while dealing with other customers during our wait.
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I typically have a wonderful experience at Wendy's, and this location stands out as one of the best in the area. The service is quick and exceptionally friendly, with prices that are quite reasonable. The decor is pleasant, and the dining area is always kept clean. Most importantly, the food is consistently excellent. I've never had a negative experience at this restaurant.
The drive-thru staff are generally friendly, but this location is missing an outdoor trash can, which is inconvenient. My customer service experience this morning fell short of expectations. They usually don’t provide receipts and don’t ask if you would like one. It shouldn't be up to me to request proof of purchase to ensure I’m being charged correctly for my order.
I truly wish I could give this restaurant zero stars. Flies were everywhere, and seeing so many of them was quite nauseating. When I went to the bathroom, I found more flies there as well. This issue really needs to be addressed. We will not be coming back.
The French toast sticks were nothing more than bland strips of bread turned into uninspiring French toast, making them rather unappealing. The seasoned potatoes were decent, but the sausage biscuit was small and just average at best.
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I had a long wait for my baked potato, and when it finally arrived, there was barely any cheese on it. Everything else was fine, though.
The food at this restaurant is exceptional! I really appreciate their 4 for $4 deal, and the $5 bag provides great value too.
Classic Sausage, Egg Cheese Sandwich Combo
Homestyle French Toast Sticks, 6 Pc Combo
Classic Bacon, Egg Cheese Sandwich Combo
Pretzel Bacon Pub Chicken Sandwich Combo
Classic Sausage, Egg Cheese Sandwich
Pretzel Bacon Pub Cheeseburger Combo
Classic Bacon, Egg Cheese Sandwich
Sausage, Egg Cheese Biscuit Combo
Asiago Ranch Classic Chicken Club
Sour Cream And Chive Baked Potato
