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"The food was excellent and the service was quick, especially for drive-thru. The staff were polite and attentive. I will definitely come back for one of those Dr. Pepper shakes!"
Phone: +19727752323
Address: 1320 E Main St, 76065, Midlothian, United States
Reservation, Booking
City: Midlothian
Website: http://www.whataburger.com
Monday: 00:00 -00:00
Tuesday: 00:00 -00:00
Wednesday: 00:00 -00:00
Thursday: 00:00 -00:00
Friday: 00:00 -00:00
Saturday: 00:00 -00:00
Sunday: 00:00 -00:00
Dishes: 2
Categories: 5
Reviews: 2186
OK let me be fair and just say, I love whataburger! That being said, this poor location just can't seem to get it right. The drive thru is always super slow, and it's become a running joke in our family guessing which order will be wrong. So recentlyI've decided to try to order curbside. Today I sat outside for 15 minutes waiting for my order to be brought out. I finally wentin only to see my order is just sitting there getting cold. The poor girl at the register, who was sick and should not have beenat work, said she was sorry she just could not bring it out. I counted 6 people in the kitchen area. This seems like plenty ofhelp.The lobby was full of people openly complaining. Will I go back...
This is the 3rd time I have had a problem, so I am finally going to leave a review about it. There is an employee there. She NEVER wears a name tag , but I have heard several of the other employees call her Jasmine. She is they most UNPROFESSIONAL, RUDEand MEAN employee I have ever had the displeasure of having to deal with. Many times have I hear her using profanity, yelling atthe other employees and even a manager. She is AWFUL. Last time I was there (which was last night at about 7-730) I heard herbeing completely horrible to another employee who?s name I did not get. I have no idea how on EARTH she is still there, butsomething should be done about her. Horrible horrible experience and wi...
As a manager at Whataburger, I recognize that wait times can be lengthy and mistakes can happen. After all, we are human, and currently, we are experiencing a staffing shortage. Our team is committed to learning and improving, and we genuinely strive to do better every day. We aim to create a more personal experience by asking for your name at the order speaker and ensuring your food is hot and freshly prepared when it reaches you. We appreciate your patience and encourage you to give us a chance, as we are working hard to enhance our speed and service. At Whataburger, your meals are always made to order, never pre-prepared or left sitting in a warmer. Thank you for your understanding!
Was at the Whataburger in Midlothian around 5:15 pm this evening and was VERY turned off off and disappointed with our experience. There was a young lady sitting on the counter near the register and the drink station using loud profanity alongwith several employees gathered around her. The dinning area and restroom were disgusting. The one or two employees who wereactually focused on their jobs appeared to be extremely frustrated with the other employees who were partying it up instead ofworking. I don?t understand how management is even allowing this behavior to go on or how these people are employed! Book a table now
I’ve ordered from this restaurant before, but today’s experience was the worst! First, they forgot my cinnamon roll. I ordered a breakfast sandwich, but instead of hash browns, I got fries, which were cold and hard and tasted terrible. The sandwich didn’t have any hash browns, and the sauce was messy. To top it off, the cinnamon roll wasn’t even warmed up; it seemed like it came straight from the freezer. The cashier was also unprofessional, going on about someone in a way that was inappropriate.
I ordered in the app for dine-in pick up at the Midlothian, TX location. It wasn't very busy when I visited; however, the dining area had dirty tables and trash on the floor. The food and drinks tasted pretty good, until I went to get drink refillsand saw the mold growing on the ice dispenser guards. Makes you wonder, if a restaurant has no problem with me seeing mold onthe areas where the customers are...what does the kitchen look like?
You really need to read this review??? Cmon, its whataburger! They have the very best of the fast food burgers. I will say that branded burger down the street is an equal competitor(actually better) but as far as big chains go, whataburger is the finest. I 'd go for the mushroom swiss if i were you. You can 't go wrong with any option though, so if your going to increase your chance of cardiac arrest, this is the place to do it at.
Don't forget to double-check your order before you leave. I've been visiting this Whataburger for several years without any problems, but during my last three visits, they've forgotten items I paid for, messed up my order, or given me something completely different. My relatives have experienced the same issues as well. I've learned my lesson and won't be returning to this Whataburger again. Book a table now
On vacation. I was asked where for Supper. The associate came out from behind the counter. Wanted to know my name. Either it 's Tim or Hey You! She smiled I 'm calling you, Mr. Tim! And laughed. Great customer service! I had #5... Take care!
The food was excellent and the service was quick, especially for drive-thru. The staff were polite and attentive. I will definitely come back for one of those Dr. Pepper shakes!
