We went for dinner last weekend. We had Booked a table so waited for 10 min and then seated on the top floor where it was empty. Within 15 mins all the tables were taken( No social distancing whatsoever) !! Our orders were taken and we waited for an hour and still no food! All the people who arrived after us had almost eaten! So my husband went to ask what’s happening and was told we are very busy! And trying our best! If you can’t wait shrugging is shoulders, The manager who had a pony tail , very rude , goes to the waitress cancel their order, cancel it!! Honestly speaking and not because of their Awful experience I went to the rest room when we got there OMG the smell, flies everywhere! a...
Willesden Charcoal Grill
13 Walm Lane, NW2 5SJ, Brent, United Kingdom Reservation"Terrible customer service. Very rude, parts of order missing. When I rang up to query it they just hung the phone up on me."
Details
Phone: +442084595171
Address: 13 Walm Lane, NW2 5SJ, Brent, United Kingdom
Reservation, Booking
City: Brent
Opening hours
Monday: 11:00-04:00
Tuesday: 11:00-04:00
Wednesday: 11:00-04:00
Thursday: 11:00-04:00
Friday: 11:00-05:00
Saturday: 11:00-05:00
Sunday: 11:00-04:00
Statistics
Dishes: 7
Categories: 5
Reviews: 479
Address
Reviews
Having read previous reviews I was a little bit worried but I was pleasantly surprised, the food was amazing! Me and my partner ordered lamb chops and rice and my daughter ordered a burger and chips. For starter we had hummus and a really nice sausage with garlic. They give out complimentary salad, a cucumber yogurt dip and pitta bread and didn’t even mind giving more when we asked for extra bread! Their portions were extremely generous, top quality ingredients and the lamb chops was cooked to perfection. When it was time to pay the bill they surprised me by offering us a free chocolate baklava and ice cream! Only because it was our first visit, well I couldn’t resist Turkish tea after that!...
Use to be better a few years ago but now it's as same as any other place really. They always get things wrong on our take away. Today forgot sauces, after asking them so many times if putting it in, guy said yes, yes, yes. Got home and no sauce. Dont do normal Petta bread with Donna kebab and over priced. Ridiculous ppl working there who cant get simple things right. Always some sort of issue.
Don’t bother with ANY restaurant that misses large chunks of your order. What awful memory! Unless someone writes your order down, then don’t rely on their memory. I honestly don’t know how some people get jobs. This restaurant is busier than it deserves to be. If you can’t deliver service to your customers, don’t expand your operations. Horrible, horrible, horrible memory and service. Book a table now
I went to the restaurant after my workout and ordered the mixed grill and mint tea. Our waitress, Theodora, was very friendly and made our experience even better. The portion sizes were generous, and the mixed kebab, salad, and extras were all delicious. I highly recommend eating here. I really enjoyed my meal, the atmosphere, the service, and the prices. I absolutely loved it.
First, we stopped at Angie's bar before enjoying a delicious meal at the restaurant. It was a fantastic evening celebrating our anniversary. The portions were so generous that we couldn't finish everything, so we took the leftovers home in a doggy bag. We loved both the starter and main courses.
Six of us dined at this restaurant and I can honestly say that the food was great. Some will say that Turkish food is bland but not at this place. The flavours were great, the portion sizes were big and the service was excellent. All in all we had a great experience. We will be returning again.
The food and service at this restaurant are excellent. I am so happy I decided to try it out. The menu offers a wide variety of Mediterranean dishes that are of unbelievable quality. I highly recommend giving it a try. Book a table now
Amazing food and the staff were very friendly. One of the best kebabs i have had in a long time and great value for money i cannot recommend enough.
Terrible customer service. Very rude, parts of order missing. When I rang up to query it they just hung the phone up on me.
Dishes
Book a table now
Categories
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Middle Eastern
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Mediterranean
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Vegetarian
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Barbecue
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Turkish
Amenities
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Wheelchair Accessible
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Highchairs Available
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Vegetarian Friendly
- Table reservation
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Serves Halal
-
Reservations
- Reservation
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