I had a terrible experience with the male Mexican manager/supervisor at this restaurant. He is dishonest! Customers place their orders, but when delivery drivers arrive to pick them up, he falsely claims that someone else has already taken the order. It’s as if he's pretending it was stolen, but I know better—I'm a Dasher and familiar with how this place operates. They don’t hand food out freely; you have to confirm your pickup before they even give you the bag, which they keep behind the counter.
I've seen this manager give food away to family or friends instead. It happened to me directly. I spent almost an hour on the phone with DoorDash while dealing with him. Despite being instructed b...
The customer service here is TERRIBLE! The three times me and my family have came here the staff behind the counter ignore us and walk away from the register. The woman cooking asked us are we ready to order, we replied “Yes.” and she just stood there talking in Spanish to the other cooks laughing. They also act like they don’t understand english when taking our order, I just said forget it and left after the young lady who was supposed to take our order walked off and left the register when we started placing our order. Definitely won’t be coming back to this location. Get it together Westwood Village Wing Stop staff!
I had a negative experience with Wingstop recently. It seems they are asking delivery drivers to fill the drinks, which goes against labor regulations. When I informed the customer about the delivery, she was very upset and mentioned that her company won't be ordering from Wingstop again because of this policy. It's important to note that all drinks should be filled and sealed with a tamper-evident sticker by Wingstop staff. I recommend not accepting your order if it doesn’t have that seal.
The manager, who is a tall blonde with a rather unfortunate hairstyle, was very disrespectful. He never returned my phone calls and ignored my complaints. I waited 50 minutes for my order of boneless wings, and when they finally arrived, I received only four instead of five. To make matters worse, the manager shouted at me and insulted me by calling me fat, suggesting that as a woman, I should belong in the kitchen.
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Came in today as cold as it was the poor cashier was freezing when I asked she said they're not allowed to wear long sleeves it's less than 20 degrees outside what a horrible way to treat your workers shame on the company you obviously don't care about your
We ordered three burgers with fries, but when we got home, we discovered that one burger was missing. We went back to the restaurant, and they quickly gave us the missing burger. As a bonus, they also provided us with extra fries! Everything was delicious!
There is a blonde and curly guy who is so rude. He treats the people incredibly bad, especially women. I went to that place a couple of times and it was the same horrible experience. You should not go to that Wingstop, if you don’t want to be mistreated.
The ambiance at this location far exceeds expectations. The food orders are consistently accurate, and they are always very generous with the sauces, portion sizes, utensils, and napkins!
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The food was excellent, and the staff were friendly and attentive. However, I only received one flat dish and all the legs. Despite that, I would still rate it 5 stars!
The last two orders I placed through the app where miss packaged and I did not receive the order I placed. Called the store and management said to deal with it.
