Yens Cafe And Fresh Juice

I'll start by saying, the food was really good, and if the review were only on food, I'd give them a 5 star (but I admittedly very rarely review anything). However, due to the extremely poor service, I'm finally reviewing to hope to provide some useful constructive criticism to fix the service issues to the business owner. Situation: We ordered online, and when I got to the store, my order was switched with someone else and I didn't realize it until I got back home. I called back to ask let them know and expected a resolution response to calm my frustration down. I would recommend for the owner to confirm the mistake (eg ask what order I I got and what I ordered, so you know I'm not scamming...

• Useful
• Not Useful
• Reply

I used to work in the same building as Yen's and this was my favorite lunch spot. The menu is vast and full of delicious authentic Taiwanese and Chinese dishes. They have the normal American Chinese fare such as General Tso's chicken and Lo Mein, which is good too, but you'd be doing yourself a major disservice by sticking to those more familiar dishes. Some of my favorites are Minced Pork with String Bean (the one served with yummy buns), Taiwanese Fried Chicken, Taiwanese style Cabbage (nappa cabbage with pork belly), and 3 cups chicken. I miss working so close by, but luckily I live 20 minutes away so I make a point to eat here at least a few times a year.

• Useful
• Not Useful
• Reply

I gave three stars because eating here is really good, as I had eaten more than twice, but the waiting time is now a problem. I don't know if they're leaving a worker due to the pandemic or what, but if they order food from here, I suggest ordering a day when they have time to wait and plan to their food an hour from when they order it to make it easier in themselves. Maybe call and ask them for their order status before they go home because the website status is not accurate. I ordered dinner tonight and waited outside for about an hour, although my order status said online it was ready.

• Useful
• Not Useful
• Reply

eating is good. but please do not pay them via credit card here if they order online (restaurant website.) any person can board and see their card details on the entrance that is located in the theke. it is preferable that they pay with their card when they are there for picking up.

• Useful
• Not Useful
• Reply

Whoever worked Thursday July 22 made such good Salt Pepper fish it sent me to heaven ? praise to the chef

• Useful
• Not Useful
• Reply