They got the initial order wrong; instead of owning up to the mistake and simply fixing it, she instead got an attitude.She was rude and condescending, then sat with the drive thru window closed while just laughing with her coworkers. Manager had to come fix her mistake after she didn’t void the previous purchase. Manager was polite but no apology for his employee’s bad attitude.Such an odd experience. We were totally polite and nice until she became rude and kept telling us we were in the wrong. Even if we were, it didn’t matter, we simply wanted the correct order and we’re willing to pay for it. Her sitting behind the glass and laughing like a total jerk, making a point to be rude, then te...
We spend a lot when we order, especially with two adults and five kids, and every time, we're met with frustration. Don't they want our business? Their hours seem cut short, and if anyone is unhappy in their job, perhaps they should consider a change. Every time we place a large order, there’s never a heads-up that we might need to wait longer—no communication at all, which is disappointing in terms of customer service.
I love Zaxby's, but I'm really tired of the lack of good service and the attitude I often encounter. Also, when someone requests "no onions" on their salad, it should be followed—there are people who are allergic, after all. Every time I request no onions, I end up with a sa...
I'm a fan of Zaxby's, but this location didn't quite meet my expectations. While the food was excellent, the service and atmosphere left much to be desired. The interior was dirty, with food and debris scattered on the floor and tables. I wasn’t provided a fork (was I supposed to eat coleslaw with my fingers?), and the server seemed more focused on hiding a milkshake someone had handed him than on offering good service. Luckily, the meal itself was very tasty.
I can't complain. It was pretty great. They initially messed up my order of 5 chicken fingers but when I had them fixed it, they did and gave me extra toast and sauce. Great food as per
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I don't typically eat fast food, but this experience was disappointing. The service was excellent, but the food was not enjoyable.
A bunch of young people acting a fool.
To slow not enough meat on
Customer service was
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Best chicken strips!
Love this place!
