Ace Cafe Luzern - Table reservation

Service ist Ok und das Essen Top. Wir sind öfters mal da und konsumieren von Bier, Getränke bis Burger und Pommes. wir waren zur Mittagszeit vor Ort und es war genug los, um 12.30 Uhr war bereits das eine Menü ausgeschossen und konnte nicht mehr bestellt werden. Das Personal ist freundlich, hatten auch schon an Weekends dass das Personal nur Bargeld Bezahlung wollte damit der Bezahlvorgang schneller von statten geht aus meiner Sicht sollte es dem Gast offen gehalten werden wie er bezahlen möchte. Preise sind eher etwas höher, die Qualität des Essens rechtfertigt es aber, da das Fleisch und die Rohstoffe allesamt aus der Region stammen (Fleisch=Uelihof/Brot=Bäckerei aus dem Dorf etc. . Parkpl...

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Thank you very much for your reply, after almost 10 months. One star, of course. I read your feedback on bad reviews. You have to be able to deal with criticism in a service industry, quite simply. Ultimately, it is always the “customer” who is to blame. Fr. 5.20 for a coffee is excessive, there are places that prepare barista coffee, have top coffee quality, and where the price is more than justified. As a customer, I pay for service, friendliness and ultimately all costs. No more and no less. Also with you. Luckily, as a customer, I have a choice. In any case, good luck to you.

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I've been there several times, always well received and served. Unfortunately, yesterday after 2 years I ate a burger again with French fries and realized that it was no longer of the same quality and that the meat was not juicy. I think grilled too long and the fries shrunk. Otherwise everything is fine and always happy.

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Narcissism in the first place. But, full professionals, over 1000 events, it's always the others' fault. Trial day etc. Speaks for itself.

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Very polite service, good location and delicious food.

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