Tonight was not a good night at the restaurant. It seemed like there were new employees working. The person taking our order was confused and we almost left without one of our sandwiches. When we got home, we realized that both of our petite steak sandwiches were not toasted. Eating that sandwich without toasted ciabatta just doesn't taste the same. It was a disappointing experience, as we have never had any issues before at this establishment. However, the general manager, Tina, called to apologize and offered to make things right. Thank you, Tina.
We got 2 combos the #3 and #8. We always get curly fries with our combos but for whatever reason this time they gave us 1 crinkle cut and 1 curly. Neither me or my boyfriend like crinkle cut so we had to decide who was going to be short their combo. We decided to share the curly fries and when we ate them they tasted very strongly of onion rings meaning they probably cooked them in the same oilas the onion rings. The chicken strips tasted old. Overall the food was disgusting and not worth $20. What a waste.
Came through drive though about 10:05PM. Service was prompt. Paid and was given a flat drink with 2 ice cubes in it and told to wait on fries. Fries took 7 additional minutes and my $11 sandwich was cold to the middle, and the sauce I'd asked for was notin the bag. Saw employees horseplaying at the window while waiting for my drink. I feel these errors were simply out oflaziness of staff. Failure of leadership. Never had an issue until this. Retrain needed. Ticket DT368
I recently visited a restaurant on West Republic Rd. in Springfield, Missouri. I was disappointed when the cashier handed me my drink cup with three fingers inside the cup after pushing the lid in. It is important that employees never handle utensils or cups by the ends that go in the customer's mouth.
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The coupons are fantastic and easy to use. The staff at the counter have always been very helpful in redeeming them. From North to South, the employees have been equally welcoming and helpful. Kudos to management for maintaining consistency and providing great service at all locations.
Incompetent staff! Live 20 minutes away and get home to find no fries in the bag I paid for. Called the store and they thought I would drive all the way back to get the items Not my first problem with this store 1833 W Republic Rd
In West Republic Rd. Springfield, Missouri. Handed drinking cut me with 3 fingers in cup after pressing lid inside. Employees should never treat utensils or cups at the ends that go into the customer's mouth.
The blonde manager lady was really nice, sweet and was really helpful with my order and making sure it was freshly made definitely will be back! ?
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Initially we had problems with our order, but they promptly fixed it. Food was great, customer service was excellent.
Great deals on regular roastbeef sandwichs. Nice break from hamburgers.
Prime-Cut Chicken Tenders 3 Piece
Roast Turkey Ranch Bacon Sandwich
Crispy Chicken Farmhouse Salad
Chicken Bacon Swiss Sandwich
Shamrock Farmslow Fat Chocolate Milk Limited Availability
Brisk No Calorie Green Tea Peach Limited Availability
King's Hawaiian Brown Sugar Bacon Turkey
Brown Sugar Bacon Half-Pound Club
Orange Cream Shake Limited Time
Roast Turkey Ranch Bacon Wrap
