I visited Baskin-Robbins tonight and was surprised to see only one employee working. While I understand this isn't the worker's fault, it does reflect poorly on management for scheduling so few staff members. The employee appeared uninterested in taking my order; when I requested strawberries, he simply stated, "we don't have any," even though I know they do. He didn't ask about toppings and seemed to assume I was finished ordering after I mentioned the ice cream flavors, which shows a lack of proper order-taking skills. I don't want to blame him entirely, but I was really disappointed, as I was looking forward to having strawberries with my ice cream.
I ordered a cake with specific flavors, but my experience was quite disappointing. The staff member was rude and seemed completely uninterested. I asked for a refund and left without anything. I definitely won’t be coming back to this particular Dunkin’ Donuts/Baskin-Robbins! Having worked in customer service myself, I always made sure to acknowledge happy customers and encourage them to share their positive experiences. Unfortunately, I’m left feeling very dissatisfied this time.
The management issues are quite evident, and the ice cream did not meet my expectations. While the staff member was friendly and efficient, it's apparent that the store lacks proper oversight. It's unrealistic to expect one person to handle both ice cream service and Dunkin' Donuts take-out orders alone on a busy June evening. Plus, there's a Carvel directly across the street...
I had a delightful experience at Baskin-Robbins! The variety of flavors was impressive, and I was thrilled to find some unique options I hadn't tried before. The staff was friendly and helpful, making it easy to choose my favorites. The ice cream was delicious and creamy, just as I remembered. I can't wait to return and sample more flavors!
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The ice cream was enjoyable, but the restroom could use a thorough cleaning. I'm uncertain about the other options currently available. I sampled the chocolate peanut butter flavor, and it was pretty average. Nevertheless, I might consider coming back in the future.
I would recommend avoiding ordering a cake online for pickup from this store. They accidentally gave my cake to someone else, which has left me very frustrated. If it were possible to give this place a lower rating, I definitely would.
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They wouldn't serve milkshakes because there were only 20 minutes left until they closed.
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Every visit is a wonderful experience, especially with the mint chocolate!
This is a fantastic spot to indulge in their delightful desserts.
