Booked a table for 2 on a Friday evening. Paul behind the bar made an excellent first impression by being warm, welcoming and friendly. Then we went into the restaurant, the manager, Dylan, showed us to our table and introduced Leila as our waitress. We were impressed by how hard the staff worked, including the manager who seemed very hands on and organised. The food was very good, served hot, on hot plates too. Leila our waitress was a star and made us laugh a few times and kept smiling even though she was extremely busy and the pressure was on. We would definitely recommend and return to The Packet Steamer. Thank you Dylan, Paul and Leila you are all assets to the owners of Beefeater Resta...
I love this place, the manager should be very proud! Dillon with the team in the restaurant and Paul behind the bar with his team! They all make the dinning experience truly exceptional. I have reviewed this place before, but it just gets better. I have traveled up and down the country and have had breakfast and dinner at most, this one is by far the best. They have three Premier inns in Liverpool that I am aware of, I stay here and drive the extra distance to work, simply because of the Beefeater restaurant attached! (The Packet Steamer) The staff are simply fantastic. Apparently wasn’t a one off! Thank you
After cooking Christmas Lunch for the past 30 odd years, my partner and I, along with my father, decided to book the Packet Steamer for our Christmas lunch. What an experience! The food was sensational, and more importantly, the staff were amazing ! The staff were very attentive, and were plentiful. The bar was well staffed, and it was very easy to get served. A very special mention to Ann, who served us throughout our meal, and served us our drinks whenever required, she was an absolute star. All in all, a fantastic experience, and see you next year !
We were staying in the Premier Inn 4 adults and a 3 year old, for 8 days. We had prepaid breakfast and all agreed it was great value for £10 each per day. The staff are exceptionally friendly and helpful. Nothing is too much trouble. The cook made us porridge in request. The hot breakfast buffet was fresh with a good choice of food. A range of pastries, toast, pancakes and cereals was on offer. We also had a lunch and dinner here and were greeted with the same helpful friendly service and good value for money.
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We had to wait for 20 minutes just to get our drinks, and once we finally ordered, the kids received their starters and mains before the adults even got their starters. The staff seemed overwhelmed during Sunday tea time, often ignoring us when we needed to order drinks or address issues with our food, such as missing items on the plates.
Anne Coleman is indispensable at The Packet Steamer! She goes above and beyond for her customers and is a fantastic waitress - warm, friendly, and professional. The food was outstanding, and despite the busy atmosphere, the service was exceptional. We give it a perfect 10 out of 10!
The food at this restaurant is amazing and the service from Ann L and Dylan is outstanding. They were very helpful and knowledgeable about gluten free options on the menu. Thanks to them, everything went smoothly and we couldn't have asked for more. Great job, guys!
First time eating out on a Christmas Day . The Christmas dinner was amazing and the service was 5* . The staff worked so hard to make it special. The atmosphere was relaxed loved it .Thanks for looking after us merry Christmas to you all . Stevensons x
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Thank you too Ann for the great service. Professional, lovely and helpful, she is a credit to the team. We all enjoyed our food from the festive menu and overall nice atmosphere. Thanks again!
Had a lovely roast dinner here today, food was absolutely delicious! Great service from Ann L very friendly and welcoming.
