Came here after 6 months break hoping for an improvement, sadly disappointed again, the back garden was all overgrown, it’s the summer holidays, the kids are off school yet they've let the garden completely overgrow. We tried to order food but we were told ‘they no longer serve on the grass due to health and safety’ absolutely ridiculous, this place is an absolute joke and whitbread need to really get a grip on the staff as they seem to do what they like, they’ve got a few rotten apples in the restaurant who have got their relatives also employed working in the bar and they dictate and control if people can be served in the bar or not as clearly they are DESPERATE for their tip. Whitbread ma...
This was my first time visiting this particular Premier Inn, and I must say the difference between this one and the one located up the road (London Twickenham Stadium) is significant. We arrived around 9:00 pm and were fortunate to find a parking spot, although the car park also serves the adjacent Beefeater restaurant. The front door is automatic, which is convenient when carrying bags, but the inner doors are manual. We were warmly welcomed by a friendly, helpful, and enthusiastic staff member. Our room, located on the first floor (no elevator), was at the front of the building. Despite the busy main road and nearby bus stop, the noise level was tolerable. The room and bathroom felt spacio...
I made a reservation for Mother's Day breakfast a week in advance through the website. I confirmed the booking twice and even received a reminder email the day before my scheduled arrival. However, when I arrived today for Mother's Day, I waited at the front for 10 minutes until someone finally informed me that they were not honoring online bookings due to being short-staffed. No one contacted us in advance, not even a last-minute call would have been acceptable. This lack of communication and disrespect for customers is unacceptable. The management needs to address these issues at this establishment.
We came for my sisters 40th. It had a lovely atmosphere, not jam-packed but not empty. A nice buzz. The food was good quality and they have a good range of drinks. Hats off to our wonderful waitress, Anna. Very attentive, friendly, and professional. Not just our table, she was constantly on the go, leaving none of her tables neglected.
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I had a fantastic dining experience at this restaurant! The warm atmosphere, helpful service, and delightful cuisine made for a truly enjoyable evening. Martin kindly walked us through the menu and made us feel extremely welcome. I am eagerly looking forward to returning for another unforgettable meal!
I would like to leave a review for our waitress Anna. We have been coming in for lunch occasionally and the last few times we have been served by Anna. She is incredibly welcoming and helpful, with a warm and friendly personality. She truly makes us feel well taken care of. Thank you, Anna!
Absolutely filthy, lack of service the poor waitress was running around catering for about 40 diners! Literally sat for an hour waiting for drinks, the food was awful! The toilets didn’t even have seats, and the whole place was just sticky and grimy! I will...
Visited on a Saturday lunchtime in April as a group of 3. Yes this restaurant is within a few miles of the rugby ground, but to be told when arriving at 1315 just after a game had kicked off, that there were no restaurant...
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Came here to on a Sunday to enjoy a roast as a family We were told they were not doing roast dinners in the bar, even though people were eating roast dinners in the bar, and we had one previous week Funny old place seem...
Popped in as I had 40% off and decided to have the chicken and ribs with some sides. Service was excellent food was decent but nothing special and the bill seemed quite high!
