Customer service was worst I have experienced in 46 years! Waited 15 minutes with place empty before I was even spoke too! Manager on a personal phone call and was lied to saying it was an employee. Ordered two pot pies was told I had to wait another 20 minutes and keep in mind I just picked up my Mother from hospital and all she wanted was Boston market after 15 days in hospital. And 3 people came after me on drive threw and left before I even placed my order! Asked your refund and left . Also 4 additional people walked in and out after witnessing both employees on phone talking over the food with no mask or hair net. I don't give them long before they close the doors !
They don't deserve one star, but I'm forced to give them at least one in order to leave a review. This evening 10/16/21 we bought a few side dishes to make dinner a little easier tonight. As my daughter was scooping some mashed potatoes onto her plate she noticed something in the mashed potatoes, it was some sort of broken nail or a broke large staple. As soon as my daughter brought it to my attention, I took the mashed potatoes back up there and demanded to speak to the manager. Told her what happened, she didn't seem very concerned, wasn't very apologetic, but did give us a a refund. There's a 0% chance we'll ever give them our business again! SMH
I have never seen such a messed up store. I placed my order for the thanksgiving holiday. When I got there at 2:16pm the store was packed already. The lady that was “checking” people in was a lost cause. Total lack of communication. Then she started arguing with people who had been waiting for at least an hour to get their orders. I was still there THREE hours later with the promise my order is getting done now. After three hours of waiting I asked to cancel and refund my order. Of course I still got charged not gonna pay for something I did not receive. Be careful when you order from this place. They are very unprofessional
I ordered my food at 3:22pm and it was not ready until 4:02pm. There were 9 other people waiting for their orders as well. The staff was unprofessional and confused with the orders. The restaurant was not clean and the manager, who appeared to be a disrespectful white man, had no control over the situation. This place is in desperate need of structure. The food did not meet expectations, as the side salad had a strange smell. I would recommend closing down until a more competent management team takes over.
Book a table now
The corn was undercooked, the meatloaf tasted like dog food, and the steamed broccoli seemed to have been sitting out all day. The chicken was dry and disappointing. I would rather eat at 7-Eleven than here. The sweet potatoes were also undercooked, and I paid $60 for this meal. I have had better tasting MREs. It's no surprise that this place is always empty—I'm surprised they are still open for business. Additionally, they bagged my meal to-go without asking me.
The corn is overcooked, the meatloaf tastes like dog food, and the steamed broccoli tastes like it has been sitting out all day. The ham is dry and overall the meal is very disappointing. I paid $60 for this meal and have had military rations that tasted better. No wonder this place is empty, it's a surprise they are still in business. Additionally, they bagged my meal without asking me.
Don't even know how this place is still open. No customers, employees lounging in dining area with their feet propped up, and out of half of the menu. Didn't even have bread for their sandwiches. Just some gross looking rolls. Waste of time to even stop.
I have been a loyal customer of this Boston Market for many years. The food is delicious and the manager is very kind, as are the staff who work there. Thank you for providing excellent customer service.
Book a table now
Two for two on trying to order to go only to have my order not complete and needing to be canceled upon pick up. Absolutely ridiculous
No mashed potatoes, no corn or hot chicken. Every time I go here it gets worse. I am done with Boston Market
Salad Bowls Without Rotisserie Chicken (Caesar, Mediterranean Or Southwest Santa Fe)
Salad Bowls With Rotisserie Chicken (Caesar, Mediterranean Or Southwest Santa Fe)
Market Bowls (Rotisserie Chicken, Roasted Turkey Or Meatloaf)
All White Rotisserie Chicken, 3 Large Sides, And 3 Cornbread
All White Rotisserie Chicken, 4 Large Sides, And 4 Cornbread
All White Rotisserie Chicken, 5 Large Sides, And 5 Cornbread
All White Rotisserie Chicken, 6 Large Sides, And 6 Cornbread
Choice Of Mac Cheese, Dark Meat Chicken, Meatloaf Or Turkey
1/4 Rack Of Zesty Bbq Ribs 1/4 Signature Rotisserie Chicken
Rotisserie Chicken, 3 Large Sides, And 3 Cornbread
