I had an incredibly frustrating experience with the service at this restaurant, primarily due to two elderly gentlemen who should consider retiring and making room for someone more suitable for the job. Does the BP Head Office even know what's happening in this location? One of the older men took a long break to fetch his complimentary coffee from the machine and spent an unusual amount of time staring at customers. When he finally returned to serve, he refused to add the reward points to my transaction. He was supposed to inquire about the BP reward card before processing my order but instead argued that it wasn't his responsibility to ask every customer. Their behavior escalated, and he ev...
If you're a loyal BP customer who values good service and is willing to pay a little extra for it, I recommend steering clear of this location. The individual who served me on April 25th at 3:31 PM—a rather irritable elderly man—was exceedingly rude. I accidentally tapped my BP rewards card before he was ready, and he yelled at me. After the transaction, I suggested he might consider being a bit kinder to customers, to which he responded that he didn't need customers like me. There were no other customers in the store at the time, and he didn't seem busy at all. In my 20 years in Australia, I have never experienced such discourteous customer service.
During my visit to this restaurant, I had an unpleasant experience in the bathroom. As I returned, an elderly man shouted at me, claiming he had "just cleaned" because my boots were dirty. He didn't even notice the dirt before making his accusations. I apologized and attempted to clean up the mess from my shoes, but his response was extremely rude as he mockingly exclaimed, "Oh, you're sorry." This behavior was unprofessional, and I believe customers deserve to be treated with respect rather than being yelled at. I would definitely suggest choosing a different restaurant instead.
Pump No. 4 seems to have a malfunctioning gauge. I typically calculate how much fuel I need to avoid overfilling, but in this case, when I squeeze the handle, the fuel doesn't flow immediately as it should. The numbers on the gauge increase, but there doesn't appear to be any fuel actually being dispensed. I would appreciate it if you could address the issue with the pump gauge.
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Worst experience that I have. Was just cleaning the windshield at water station the the pump, the attendant not sure about the name, but an elderly man in the attendant uniform just came and snatched the bucket and tool rudely without an explanation . Very bad experi nice in front of the kids.
Don’t buy your coffee here! I asked if I could remove it from my purchase because all I could taste was hot milk with sugar. Grey old man not willing to compromise. He charged me and I left it there. How tf r we meant to know your coffee taste bad before making it
I just refueled at BP, and the customer service was terrible. The older gentleman who assisted me was quite rude, making it the worst customer service experience I've ever had. I will do my best to avoid this BP in the future.
Hii i had very bad experience with one of the staff he’s old man) very rude please keep the staff whos happy to welcome and treat the customers good not ths kind of people whos angry and disgusting Thankyou
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Hii i had very bad experience with one of the staff he’s old man) very rude. Always treating bad to me and other customers I have never seen this kind of customer service. Thank you
Very rude customer service Bp should take them in and trach them how to do customer service
