Caffe Nero - Table reservation

my wife and I are great fans of nero and have visited every Saturday the lancaster filiale, always impressed by the quality of coffee and friendly staff. today was a great disappointment. we were served by a large young man with glasses. he spent too much time chatting with his colleagues and it took too long to make the drinks. no big problem in this phase. When we sat down, we found that our coffees were only halfway on the cup, the rest was froth. my wife went back to the counter and simply asked for a top-up of warm milk. the same young man said cappucinos contain foam. my wife answered that she knew very well, but the coffee was far under the cup. instead of just getting on with the job...

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beautiful coffee shop, good coffee and beautiful atmosphere. the employees seemed to know what they did and were efficient despite waiting. only the bottom was how difficult it was to get through the door with a buggy was one of the doors locked so it was a narrower space to navigate. there are no spaceloads for a buggy, but we managed to find space on the back and leave our buggy through the window. it snows at the time so not the weather to sit outside.

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Not too bad. The cup was cold before they put the coffee in it. Same with the milk jug when i asked for an Americana with hot milk. Thats what happens when you have an odd couple serving you.

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Friendly staff and warm welcoming atmosphere definitely prefer it to most cafes

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Great place. Excellent fast service and good vibe

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