The drive thru service coupled with the raw food I brought back to the hotel with me makes me wish I hadn't wasted my time. This was the absolute WORST experience I've had at one of these establishments and a possible game changer for me. To top it off, no one will answer the phone for me to even let them know they're serving undercooked food. I have no desire to have it replaced, but as a former manager of a restaurant- I'd want to know if my cooks and line staff didn't know what fully cooked food should look like.
When I opened the box, I was immediately put off by all the crumbs inside. I visited the Captain D’s in Pelham on the evening of 6/15/2022. I’m not sure who thought it was acceptable to serve food like this. At first, I couldn’t even see the fish because it was buried under a pile of crumbs—the photo was taken after I dug the filets out. Additionally, it seems like the filets are getting smaller and smaller. I remember when the portions used to be a decent size.
After a long day, I visited Captain D's and was greeted by Josh, who took my order with the best attitude and the friendliest personality I've seen in a restaurant in a long time! He made ordering so easy and clearly explained all the meal options. This is definitely the best Captain D's I've been to, and I’ll be coming back for sure! Thanks, Josh, for going above and beyond! The food was also fantastic!
The worst meal I’ve ever had. The portions were incredibly small. I ordered two three-piece dinners, and each came with only about nine undercooked fries and a tiny scoop of mac and cheese. I even had to cook the fries myself in an air fryer. What you see in the pictures is for both orders combined. Keep in mind, each meal costs $8.69 plus tax. I strongly suggest choosing a different restaurant!
Book a table now
Worst meal I ever received. Smallest portions imaginable. I ordered two three-piece dinners each one had about nine uncooked fries and each one had one small ice cream scoop of mac cheese. I had to cook the fries in an air fryer what you see in the pictures was for two orders. Keep in mind that each meal is $8.69 plus tax. I highly recommend you pick a different restaurant!
I ordered fish with a side of okra. The okra was cold and old. Not sure how that happened when that's a special item. Very odd. The two ounce tartar sauce contain they gave was half full and not enough for one whole piece of fish. This fish broken into pieces when I got it. Which was okay. I gave a score of three because I wasn't in line long and the fish was hot.
Last Saturday, I had a fantastic experience at the restaurant. The food was served hot and fresh. The server, A.M., was friendly and provided excellent service. When I decided to add Jalapeño poppers to my order at the window, she handled it without any hassle or attitude. I felt compelled to call the company and commend her as soon as I left.
I had a delightful experience during my visit. I'm thrilled that the dining area is open. The staff, especially Shanice, was incredibly friendly and upbeat, which really enhanced my experience. I have no complaints about the food; the fish, shrimp, fries, and hush puppies were all fried to perfection.
Book a table now
Big Captain D's! We have at this point on Friday 17th. June (about 5 a.m.) and the food and service were great! The checkout had a smile on her face, the lobby and the bathrooms were clean, our orders were made right, and the food (fish, Okra and Pommes) was hot and fresh. We'll be back soon.
It was hard to find a clean table to sit at because the staff were lounging on the counters. The food was undercooked, and I recommend being careful with the fountain drink machine.
