I used to go here all the time when I worked in West Islip but it’s been a few years. My daughter was in the hospital at Good Sam so we stopped by. Went to the counter to give this woman my order and she sighed as my wife was telling her what she wanted. Then just looked at me with this annoyed face and was wanting me to give her my order but didn’t say anything. When she got our sandwiches she literally threw them in the bag. My wife and I had no idea what we did but we left and we will not be back. Seemed like she may need to retire but that is a bad look when she is the one who is representing your business.
Update: It seems like the restaurant is being penny wise but pound foolish. They are still arguing with paying customers, which makes me doubt that they will own up to anything. The staff raised their voice and called someone incompetent. There may have been a miscommunication between my coworker and me, but when I tried to discuss it, I was met with yelling and blamed for the issue. The full story is incomplete as they failed to mention the part where they tried to refund my money and throw away the bacon I returned. I still rate this experience as a 1 out of 5.
I have a friend who has dietary restrictions (gluten and nuts), so we decided to try out Captree because they offer gluten-free rolls. We wanted to order a sandwich but needed to confirm there was no almond flour or nuts in the bread. Initially, they couldn't guarantee since they didn't have the packaging, but they provided the brand and source of the bread. While I was researching on my phone, the staff called me back to let me know they checked online and confirmed there were no nuts. I really appreciate the great customer service at this deli!
Pretty disappointed. I am a frequent diner of this deli, today I sent a sandwich to a relative who really needed a pick me up the order was left and mangled by an animal. I called and they would not replace the order, although it was just the sandwich, they would not help me. I am so disappointed. What was supposed to be a nice thing, turned into a mess. Buyer beware: if there’s any problem with your food: they don’t care. You won’t get a refund or your food replaced.
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Love this deli! First time using the catering services. They delivered to Captree Boat Basin to the MoonChaser party boat. We ordered heros, platters, salads. The food was fresh, delicious. The hero bread was top notch.The side salads (potato, macaroni, Cole slaw) were fabulous. The owners are easy to work with, great people. Will definitely use again ! Thanks again Captree Deli, you guys rock!!
This restaurant has great quality food, with friendly staff. It's the best deli in the area. It would be helpful if they could post accurate prices for cold cuts and salads by the pound. Overall, I give them 5 stars.
Captree Deli has the best Mac N Cheese. There are times when my 2Yr old won't eat a thing but Captree Mac N Cheese. They know when we come in that we're looking for more.
My daughter loves the turkey club from this deli and the staff are very friendly!
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Any sandwich you get is great! Salads are also the perfect side for anything!
Best salads of any deli for miles. Great sandwiches.
Grilled Chicken Caesar Salad
Ever Roast Chicken Breast Sandwich
Fresh Strawberries Yogurt Parfait
Buffalo Chicken Cold Cut Sandwich
Classic Chicken Breast Sandwich
Cracked Pepper Turkey Sandwich
Honey Maple Turkey Sandwich
Grilled Vegetables Sandwich
Chicken Caesar Salad Wrap
Salsalito Turkey Sandwich
