Poor customer service! Terrible ridiculous experience. They literally argued with me about a side of ranch that I paid for and then did not give me my full order. I had to go through my entire bag to prove the ranch was not in there for them to then give it to me. Instead of just giving me what I paid and asked for they said it 's already in the bag. Total lack of effort. Then I had to drive back for my drink that I did not get. When I mentioned the ranch situation and my missing drink to the manager on duty, they all looked at me craY and said "well there is a policy that we get in trouble for giving extra sauce. My problem is that is was not extra. It was my sauce, I paid for it and now he...
Unfortunately I 've had to change my rating now due to them repeatedly MISSING items on my order. I always ask for extra rolls. I always have to go back and remind them. They even ran out of spoons one time? They have also forgotten gravy numerous timesafter asking for it, since lately you have to ask for it due to a shortage. The chicken is also starting to taste stale ????????I used to love coming here it used to be one of my go to places. If I have to go full karen over chicken than I just prefer tostay away. This place has changed A LOT. I shouldn 't have to talk slowly to a cashier for them to follow my order correctly.
Unfortunately, I had to change my review now because it repeated MISSING items on my order. I always ask for additional roles. I always have to go back and remind her. You once ran out of spoon? You have also forgotten the severity several times after they have asked, because lately you have to ask for it because of a lack. The chicken also starts with flavor? I loved coming here. It used to be one of my places. If I have to go the full car over chicken when I prefer to stay away. This place has changed A LOT. I shouldn't talk to a cashier slowly so they can track my order properly.
I go to Chicken Express all the time, but the last three visit have been horrible. All three visit they forgot something in my order, rolls, hush puppies, tarter sauce. I asked for a 2 piece fish combo and I only got one piece of fish. Then there is no apology or nothing when I have to wait on them to correct the order. These people are running this business down, I definitely won?t be back.
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Honestly if I could give less I would but I can't. I understand restaurants run out of food especially fast food restaurants but let somebody know. Don't ignore your drive through for 15 plus minutes while you and your coworkers are laughing and playing/shoving each other around when have a drive through line backed up to the road. All you had to do was open the window and communicate.
Honestly if I could give less I would but I can't. I understand restaurants run out of food especially fast food restaurants but let somebody know. Don't ignore your drive through for 15 plus minutes while you and your coworkers are laughing andplaying/shoving each other around when have a drive through line backed up to the road. All you had to do was open the windowand communicate.
I'm not sure who's in charge of this place, but the staff certainly needs better training in customer service. I went to the counter twice—once to place an order and the other time to request a to-go container—and both times I was ignored for several minutes. I won't be returning.
We have eaten at chicken express on multiple occasions. It's extremely frustrating when you unload everyone from the vehicle and walk up to dine and the doors are locked at 8pm. They seem to randomly lock the doors whenever they please. Lobby hours should be posted on the door.
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"The drive-thru experience was quite efficient, as I was the only customer at the time. The service was fast, and the food was good. However, my only complaint is that they didn't provide any napkins."
I spent $50 on chicken tenders, but they refused to provide any sauce.
Bbq, Honey, Chipotle, Marinara, Hot Sauce, Honey Mustard, Ranch Dressing, Cocktail Or Tartar Sauces
Express Tenders Family Meal – Dinners (Any 3 Family Sides)
Express Tenders Family Meal – Dinners (Any 2 Family Sides)
Express Tenders Family Meal – Dinners (Any 1 Family Side)
Snack Pack Chicken Biscuit – Dinners (1 Regular Side)
Express Tenders Snack Pack – Dinners (1 Regular Side)
Chicken Family Meal – Dinners (Any 3 Family Sides)
Chicken Family Meal – Dinners (Any 2 Family Sides)
Chicken Family Meal – Dinners (Any 1 Family Side)
Catfish Meal (2 Family Sides)
