"The rice was hard and crunchy, and the burrito wasn’t properly rolled. The person preparing my food seemed more interested in flirting with the person behind me than focusing on the order. Honestly, Taco Bell would have been a much better choice. I spent $14 on a meal I barely touched before having to toss it out."
Ordered small chips and queso with a previous order only to find out when we picked it up that they were out of chips. Was told to go on the app for a refund. Did not get a refund but ?rewards? on the app for chips and queso x2. This would be fine if the?rewards did not have an expiration date. I paid for food that I did not get and the fix is to give me rewards with anexpiration date. Not happy with that. They are still out of chips and I could not cash in on my rewards tonight. I spoke with amanager who could not answer my questions about getting rewards vs getting my money, back his excuse was ? We really don?t getmuch training on app and rewards issues, sorry.? That is not an acceptable...
When I lived in Arizona, I used to eat at Chipotle all the time, so we decided to stop by just after lunch to give it another try. We ordered two bowls, two drinks, and a large order of cheese chips, and the total came to $42! Unfortunately, the food was dreadful. My bowl had brown rice that could only be described as uncooked, barely any steak, and almost no black beans—apparently because “there's nobody back there cooking.” Meanwhile, I noticed eight employees in the lobby watching a video, including someone who looked like the manager and should know how to cook. To top it off, the large order of chips and queso was laughable! There were only half a bag of chips, and they were so stale th...
Today, I ordered a steak quesadilla, and it was quite enjoyable. The steak tasted fresh, unlike my previous experience. The salsa, guacamole, and sour cream were also fresh and flavorful. My spouse is a fan of Chipotle and ordered a burrito along with a steak quesadilla. However, they noted that the steak in the quesadilla had an unusual flavor. Additionally, my spouse felt the burrito lacked meat and was mostly filled with rice. If you look closely at the picture, you might spot the protein in the burrito. One thing I appreciate about Chipotle is the option to order online or through the app and conveniently pick up my order at the ChipotLane window. I have to agree with other reviewers who...
To make matters worse, she started our order with her gloves covered in the sauces from the previous burrito and kept touching a marker, spreading the mess everywhere. I noticed that her shirt was hiked up halfway up her back, which was quite unprofessional. I ended up asking her to wrap my burrito twice because she hadn’t done it properly the first time, but I still received a half-wrapped burrito with its contents spilling out—a nightmare to eat.
While I was waiting to pay, I saw a female manager with a short, dark ponytail casually eating chips with her bare hands from a communal chip container. If she had been focused on training staff instead, perhaps I would have ended up with a burri...
Book a table now
I had a fantastic salad today at the Jonesboro Chipotle! This was my 4th or 5th visit, and I’ve enjoyed my meals every time. The chicken is delicious, and the Pollo Asado chicken is equally amazing. I usually opt for a salad or protein bowl, skipping the rice and choosing both black and brown/pinto beans, which is perfect for those avoiding processed or starchy carbs. They offer several protein options, including a plant-based one I haven’t tried yet. The restaurant is clean, though during busy times the drink station can get a bit messy, which is understandable. The staff are always friendly and helpful, and I definitely plan to keep coming back.
Edit: Our order was incorrect. The Jonesboro Chipotle really needs to improve. We ordered two meals and two bags of chips for delivery, but the chips were missing. When I called the Jonesboro location, I only got an automated system and couldn't reach a live person no matter what I pressed or said. Since I already paid extra for delivery, now I have to make a trip across town to the restaurant. This isn't the first time they’ve left items out of the bag. They seriously need to do better.
Very generous with their position sizes which I greatly appreciated since their prices are a little high. Had a steak bowl with just about everything. It was absolutely delicious! Everything was fresh and very flavorful. Restaurant was clean and staff werevery friendly and polite. Will definitely return to this location.
The rice was hard and crunchy, and the burrito wasn’t properly rolled. The person preparing my food seemed more interested in flirting with the person behind me than focusing on the order. Honestly, Taco Bell would have been a much better choice. I spent $14 on a meal I barely touched before having to toss it out.
Book a table now
