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"My visit today has restored my faith in this restaurant."
Phone: +13142380300
Address: 1255 South Kirkwood Road, Kirkwood, 63122, United States Of America
Reservation, Booking
City: Kirkwood
Monday: 10:45 -22:00
Tuesday: 10:45 -22:00
Wednesday: 10:45 -22:00
Thursday: 10:45 -22:00
Friday: 10:45 -22:00
Saturday: 10:45 -22:00
Sunday: 10:45 -22:00
Dishes: 10
Categories: 5
Reviews: 3173
Frequently, the doors are locked, keeping customers out, likely to avoid cleaning duties. Most of the time, they push you to order online, but I've lost faith in their service. If I can’t place my order in person, I simply walk away rather than waste my time waiting for mediocre meals or dealing with incorrect orders. I once ordered for immediate pickup while waiting outside, and it ended up taking 45 minutes. On other occasions, I tried to order online only to find out I had to reorder in person. Honestly, I can’t determine when it’s better to order in person versus through the app. When they say you can order for 1 PM and pick up at 2 PM, chances are your order won’t be ready until 2:15 or...
I usually don’t like to leave reviews, but my experience here was unacceptable. I understand that many establishments are facing staffing issues these days, but that wasn’t the case here. There were several employees inside - some were eating and others were cleaning - and there was a sign on the door. I fully support giving workers breaks, but the sign didn’t indicate when they would resume service, making it impossible to know how long we would have to wait. When they finally opened the door and we approached the counter, I was disappointed to find the black beans completely dry, the meat looked mushy, and they were out of white rice. This was enough for me to decide against placing an ord...
I've held back from writing a negative review for this place countless times over the last two years because I understand that the staffing situation is tough. But tonight, they had staff on hand. The dining room was closed. They simply don’t care. And this isn’t an isolated incident; it happens all the time. Just take a look at the other reviews. One of the most disappointing moments was when I walked in and overheard employees on the line making fun of the customers waiting for their orders outside, as if I weren’t also a customer who could hear their remarks. There are a few employees here who are consistently kind and do their best, and I feel bad for including them in this critique.
I visited the Kirkwood location to place an order and was promptly informed that they only accept online orders. While some customers chose to leave, I decided to use my rewards to get a complimentary duck. I'm giving this restaurant a 5-star rating because the staff was exceptional, handling orders with remarkable efficiency. Each team member had a specific role, and everything worked together perfectly. Although the wait time was slightly longer than what the app indicated, my order was accurate, and the food was excellent. Book a table now
I'd like to share my experience at the restaurant, though I won’t go into too much detail since there are already several negative reviews. I do want to mention that my bowl was only half full, even though I selected almost every available option. I'm wondering if this is the typical standard or if it was just a one-time issue. If this is how they usually serve, unfortunately, I won’t be returning to this Chipotle. Thank you, and I look forward to your response.
I'd like to share my experience without going into too much detail, as this location already has plenty of negative reviews. I ordered nearly every option for my bowl, but it was still only half full. I'm curious if this is the norm or if it was just an isolated incident. If this is the standard, that's fine, but I won't be returning to this Chipotle. Thank you! I'd appreciate any feedback.
The staff at this location is consistently friendly, and I've seldom had any problems, though it can depend on how busy they are. However, one aspect that frustrates me is the inability to order extra tortillas through the app. The overall experience can differ quite a bit from one Chipotle location to another.
On a Saturday at 3:15 PM, I found the restaurant closed, despite it being a busy time. There’s no drive-thru, and the dining area is meant for in-person dining, but they were only taking online orders. I believe it’s time for Chipotle to reevaluate the viability of this location. Book a table now
I've witnessed so many issues, and tonight was the breaking point for me. No other Chipotle in the St. Louis area is as unreliable as this one, and I believe they all deserve my business far more than this location does.
