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"This location has been a positive experience for me, but I had a negative experience with the employee named Jesus who was unprofessional and rude. My child and I are there to have a good time, not to quarrel or argue."
Phone: +13018166966
Address: 5270 Randolph Rd., Rockville I-20852, United States
City: Rockville
Website: https://locations.chuckecheese.com/us/md/kensington/5238-nicholson-ln
Monday: 11:00 -21:00
Tuesday: 11:00 -21:00
Wednesday: 11:00 -21:00
Thursday: 11:00 -21:00
Friday: 11:00 -22:00
Saturday: 10:00 -22:00
Sunday: 11:00 -21:00
Dishes: 6
Amenities: 10
Categories: 5
Reviews: 2087
When we arrived early for our party as instructed, we were then forced to stand there and wait for 30 minutes while our space was being prepared. This was a huge inconvenience considering we adhered to your early set up policy, and then needed to wait due to your facility 's poor time management skills. Once we were finally shown our party space, the table was not only set up with your decorations which I had specifically requested you not to do but the table was also set up for the wrong number of children. I was informed that this was a system error, but how can that be when I received a confirmation email FROM your system that reflected the correct number of guests? To me, it sounds like...
First time at the new Kensington location it was packed and kids were having fun all around us. I worked with Sara the manager who helped me with coordinating a bday party online since I was having issues . She was great! Just seeing her in action helping her team and still managing to help guests. Just shows what a great leader she is. Congrats to this location and its team. I am excited to return for my son's birthday next month.
Absolutely the best location. The service and atmosphere is always pleasant. The staff are friendly and helpful. One of the cleanest locations I’ve been to. My son enjoys coming here for an easy fun afternoon. We just recently held his 6th birthday and the staff was so accommodating. I recommend this location to anyone looking for a safe fun place to take the kids.
The place is nice, my grandchildren come to see Chuck E... and he comes out once in 3 04 hours... and it takes 4 minutes per clock... it doesn't seem fair to me, nor does the jumper, it must be paid separately and buy stockings we have a collection of stockings, super slow checkout service...
This location has been a positive experience for me, but I had a negative experience with the employee named Jesus who was unprofessional and rude. My child and I are there to have a good time, not to quarrel or argue.
