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"Horrible service, bad quality of food and little sanitation. My food arrived open and not sealed, with hair on it. The brisket was a chunk of fat. Ive tried reaching out to the support team, general manager and social media team to get my promised refund and have been continuously ignored.Food: 1/5"
Phone: (+1)8479604129
Address: 365 Lake Cook Rd, Deerfield, IL 60015, USA, United States
City: Deerfield
Website: https://www.citybbq.com/
Monday: 11:00-20:00
Tuesday: 11:00-20:00
Wednesday: 11:00-20:00
Thursday: 11:00-20:00
Friday: 11:00-20:00
Saturday: 11:00-20:00
Sunday: 11:00-20:00
Dishes: 10
Amenities: 18
Categories: 5
Reviews: 2227
Do you like for your shoes to stick the floor grounding you while you eat fatty cold BBQ served by staff who could care less if you ordered or stayed or left? Well then this is your place!!Fun fact! If you fill out their customer service survey you can only complain about one thing.Fun fact #2: when they call and leave a message the agent sounds as enthusiastic as the server you had 3 days prior!Fun fact #3: the customer service number they leave first asks if you want employment verificationApparently the world wants to service horrible BBQ in shabby/plastic like establishmentsSide bonus: Wouldn’t invest a dime in a franchise or stock that this Mgmt company runs…
Had a catering order for an office event. We are located right across the street from the restaurant. Our order arrived without bbq sauce. How do you have bbq without bbq sauce? It took over an hour for the sauce to be delivered. By that time everyone had eaten. When I called they were empathetic, but certainly didn't go out of their way to right things.
Most first of all fire places. I think I come here at least 5 times a week and I never get old of it. The service is fantastic and the food is always fresh. Can’t say I have a complaint other than the sock em robots game is broken ; fr tho amazing prices and great food. Avg I spend $15 for a sandwich and 2 sides. Can’t ever wrong.Food: 5/5
Food was meh. Ribs not fall off the bone, they weren't tough but just average. Pulled pork was sort of tender, coleslaw was okay but there wasn't much tang. Barbecue sauces were average, tasted like store-bought stuff. All in all the food was edible but absolutely no way I would ever go back or recommend this place.Food: 2/5
Horrible service, bad quality of food and little sanitation. My food arrived open and not sealed, with hair on it. The brisket was a chunk of fat. Ive tried reaching out to the support team, general manager and social media team to get my promised refund and have been continuously ignored.Food: 1/5
