My recent visit to Cold Stone Creamery left me feeling disappointed and frustrated with the service I received. It’s clear that the management's lack of care for both their employees and customers has created a toxic environment that negatively affects service quality.
One of the major problems is the alarming shortage of staff, particularly during busy evening hours. It seems unreasonable to expect just three very young college students to manage a line of customers stretching out the door. This staffing issue reflects poorly on management’s ability to properly support their team and respond to the business's needs.
Customer satisfaction appears to be a low priority, evident in the disorg...
Service Cold Stone always delivers consistent service. After dinner, we stopped by to satisfy a sweet tooth. The shop wasn't too crowded, and we were served promptly after the group ahead of us. Taste I decided to try something new and ordered a cone with pumpkin and cinnamon roll flavors. It was my first time having these, and they were absolutely delicious! I'll definitely order them again. Ambiance The shop was clean and inviting, with a steady flow of customers but no overwhelming crowds. It's a great spot for a casual dessert stop. Recommendation Cold Stone remains a reliable choice for quality ice cream. The portions are generous, and the prices are reasonable. Perfect for satisfying y...
The restaurant was quaint, and we were the only customers present. The woman at the front was courteous and wore a mask. Let's talk about the flavors: we tried the Chocolate Devotion with two options. The chocolate flavor was enjoyable, but the coffee flavor was just okay; I wouldn't recommend it. Also, skip the chocolate chips— they weren't good at all. However, the brownie that was included was fantastic.
Today, my family and I visited this restaurant and were warmly welcomed by two young men and a woman. As always, I ordered the strawberry blonde in a waffle bowl, and it was perfect and delicious. Normally, I don't write reviews, but when the service is excellent, I feel it's important to acknowledge it. Overall, we had a fantastic experience!
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The restaurant is quite cramped and struggles to accommodate many customers. The ceiling fan creates an unsettling strobe effect with the lighting. I also found some strange residue in my daughter's ice cream, but when I pointed it out, the employee dismissed it, seemingly unconcerned about issues like food allergies or cross-contamination.
We ordered on UberEats from this location. They put a small (like it) in a medium (love it) cup when we ordered a love it. Ubereats said this doesn’t qualify for a refund. Trifling all around.
Amanda provided exceptional assistance and outstanding customer service. I will definitely return to this location. Thank you, Amanda!
Came in with my family and saw the fresh bananas and I just knew I had to get their banana split! It was FANTASTIC!!
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I ordered a medium and they put a small cup inside the medium and filled the ice cream in the small.
The service was terrible. The sugar cone was stale. There was paper in my husbands ice cream.
