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"The drive-thru service here is very slow, and they lack the necessary equipment to scan reward points. I would recommend avoiding this location if you plan to use your DQ points."
Phone: +19057354698
Address: 589 Niagara St, L3C 1L9, Welland, Canada
City: Welland
Website: http://www.dairyqueen.com/ca-en/Locator/Detail/2109
Monday: 11:00 -21:00
Tuesday: 11:00 -21:00
Wednesday: 11:00 -21:00
Thursday: 11:00 -21:00
Friday: 11:00 -21:30
Saturday: 11:00 -21:30
Sunday: 11:00 -21:00
Dishes: 0
Amenities: 6
Categories: 5
Reviews: 2290
I usually don’t leave negative reviews, but my experience tonight was terrible. I ordered a Blizzard and a Julius and had to wait for quite a while, which I understand since the place was busy. When I finally received my Blizzard, it was pretty melted – in fact, it was practically soup. I pointed this out, but the woman just shrugged it off and attempted to tilt it, which didn’t really help since it was already so runny that it would have spilled everywhere. I told her again how melted it was, to the point of being mushy, and she just shrugged again and suggested mixing it. It was frustrating to see her not take my concerns seriously or offer to fix the issue. I ended up leaving with my melt...
I was with this milk queen twice, and every time I try to order some ice, I can never get what I try to order. I tried to order a chocolate-dipped ice cone twice. the first time the chocolate bath was too melty and the second time they had not even chocolate ice cream. which milk queen has no chocolate ice cream? the milk queen in st catharines on hard road is much better?
The lady I spoke to on the phone provided me with their email to discuss the cake details, and they responded quickly. Not only that, but the staff were very friendly and frequently called me to confirm details to ensure the cake was just right. I was extremely happy with the cake, and everyone loved it. I will definitely return to this place on my next visit to Niagara!
Absolutely no reason to go to this place when there are better options. The prices are inflated, the service is horrendous and the quality has vanished.Drive 6 more minutes and go to Cool Licks on King Street where they care about their products and customers.
The drive-thru service here is very slow, and they lack the necessary equipment to scan reward points. I would recommend avoiding this location if you plan to use your DQ points.
