I visited this location for the second time, and unfortunately, it was another disappointing experience. During my first visit, Maisha was on the phone and messed up my order. I decided to give it another chance, but the same woman was on the phone again, not paying attention, and once again, my order was incorrect. The service was rude and unprofessional. I was the only customer there, yet it took nearly 10 minutes to brew a simple plain latte. If you prefer chatting on the phone, you might want to consider a job at a call center instead. I won't be coming back, and I'll be sure to tell my friends and family about this experience.
Racist ladies. I said to one of them Good Morning and she didn’t even respond.But told Good Morning to the lady who came after me only because she was white . Also, this customer received her order before me. She got a simple coffee and “an empty cup” and she offered her a cup holder. She didn’t offer me a cup holder for my coffees.Customers should be treated equally. Please go to other stores. Don’t waste your money and time here. Don’t recommend this location at all. This location deserves 0 stars not 1.
I had a disappointing experience at this restaurant. The customer service was lacking, the place was dirty, and the food was just average with a terrible presentation. It's unfortunate that this is the closest location to me. Also, I wouldn't recommend using the curbside pickup option; they seem to find any excuse to avoid bringing your order out. Instead, your food will just sit on the counter getting cold until you go inside to get it. No notifications, no acknowledgment—nothing at all.
I did a online order, I did come in early. I walked in greeted two older Indian ladies. They both looked at me and continued talking. I didn’t wait long, no one was in dunking. She just said “here” and I said thank you. Very rude customer interaction. I ordered a matcha latte and a bagel with cream cheese. There was barely any cream cheese on the bagel and drink was full of ice. I usually have no problem with Dunkin but this location I would never go back to!
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Manisha should not be on the phone while taking customers. She was on the phone the entire time taking my order and was mad because I was not done ordering. She can’t hear while she’s on the phone. Repeated myself twice and then she forgot to add caramel to BOTH of the coffees I ordered. because she was ON THE PHONE. Went back twice just for her to add it all sloppy. She added the caramel right on top and said “stir ok” so stupid. Never coming here again.
Non Drive-Thru Dunkin Doughnuts, My drink has been made correctly 3 of 3 times here. The service is nice and quick. The bathroom was clean. It's the nicer of two Dunkins in the area and I will always choose to come here.Parking: Non Drive-Thru, corner location on a strip mall. The parking was Ample
I’m not sure what’s happening at this Dunkin’, but every time we place an online order, it’s either wrong or they don’t update it to reflect what’s available. Then, they don’t cancel the order or provide any notification, so we end up going there only to find that nothing was made.
I go to get coffee, the lady is counting penny then the nickel ,next dime and then went quarters. I'm waiting all this time. I said I would to order, she hold up one finger to me and started counting dollars. I told her I will never order again from here.
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Manisha gave attitude as soon as we came in and greeted us with horrible service and attitude would not recommend this Dunkin I would drive the extra five minutes
A regular Dunkin. Consistent caffeine fix!
