Stopped at terminal B Dunkin Donuts first thing in the morning before my 6:20 am flight to Orlando. It was about 4:40 am. After I had been awake for 24 hrs the rude girl behind the counter said I 'm not opening until 5 o 'clock even though I was standing back actually just trying to decide what to get. The line started to form. Then the rude girl walked by the line taunting I 'm not opening until 5 . Ok so I 'm 3rd in line. I finally get waited on and after this girl stated to co-workers that all coffees and beverages were ready, I order a caremel cappuccino and a regular coffee with cream and sugar. The young man waiting on me said we don 't have cappuccino or lattes right now I said then g...
If I was the manager here, I would fire every single person working behind the counter. Every one of them. Rude, lazy, dirty. Apparently every machine they have is 'broken '. Maybe in these cases where you have a limited menu, because you choose to have a limited menu, you tell us the actual options, instead of letting us try and try to order items? Maybe hire employees who actually know the items on the menu board, employees who don 't say 'we don 't carry that ' or 'I don 't even know what that is '.How do these places keep their franchise licenses?
Dunkin try being a customer of your store. The people you are paying to work for you should all be fired. If you can't find good staff become staff or close the store. The lack of professionalsm and poor customer requires a full makeover. Airport Administrator you should not let this store operate at the airport. Dunkin needs to go!
If I could give zero for this I would. Absolute worst service I have ever received. Waited for 10 minutes for her to call #55 and when I asked she lied to my face and said she called it and someone took it but I was literally 10ft from them the whole time. Stay away!!! Terrible doesnt even begin to describe my
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Lines are long during early morning. Service is slow and I'm tired of Maryland's Governor Wes Moore announcements indicating that BWI Airport is committed to giving us great service here! It's not true! BWI vendor services are UNACCEPTABLE.
I believe this is the only Dunkin' Donuts in the airport. There were no other locations for DD available. It is a small store with limited options for donuts and Baskin-Robbins ice cream, not as many as those outside the airport.
Middle of the day and no drinks and no food besides a few donuts even though it was a full service DunkinWhat even for??
Understaffed. People paid and had to leave before getting their orders to avoid missing their flights. Rip off
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4 girls working playing loud music rude customer service all standing around not working or acknowledging
Asked for a hot coffee with caramel and skim. Took 10 mins to give me a burnt coffee with no flavor.
