Asked for french vanilla at drive thru. Was put thru on the screen as vanilla shot so i said “not that one the french vanilla swirl” because obviously fv is a swirl right and she told me “oh well u need to specify that” i did obviously because i was still placing my order in that moment in time so i specified she messed up my order your employees need hearing checkups and behavior evaluations because i just wanted to make sure my coffee wasn’t messed up. Then proceeded to put the shot in my drink anyways so i cant drink it as it was leaking all over the cup and the lid was on wrong too. and not that its a huge deal but my avocado toast was put in a mini munchkin box so crumbs everywhere. Idk...
I visited this morning to request a remake of an iced coffee I had bought from another Dunkin’ location. I was informed that there is a new policy prohibiting them from remaking any coffees. Concerned, I reached out to a district manager I know to verify whether this was indeed a new policy. I was assured that it was not the case; employees have no right to impose such a rule. The district manager also mentioned they would send someone to speak with the store manager about this policy, which no one seems to know about.
I had a positive experience at this restaurant thanks to the friendly staff and the prompt preparation of my order. The women's restroom was clean, and they provided wipes for the dining tables, which I appreciated. However, I was disturbed to see a refrigerator filled with juices that had expired in 2020. The liquids had separated and looked discolored, which was quite off-putting and felt like a waste of electricity.
At that point, I decided to leave because it was clear they couldn't follow simple instructions. It's disappointing when such basic tasks can't be executed correctly, especially when they're asking for $15 an hour. Perhaps they should focus on improving their skills first.
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I found hair on the lid of my coffee, and the staff looked at me oddly when I asked for a new cup. Additionally, the blueberry muffin that I had heated up was overcooked and turned into a crumble. I couldn't eat it at all.
Customer-hating workers, lacking any remote ability to reason or regulate their own nasty emotions. Prepare to PAY THE CONSEQUENCES for existing as they are miserably waiting to fight you.
The donuts are always stale tasting even first in the morning. Not my favorite.Food: 2/5
The staff and manager are incredibly kind, and my coffee is always made to perfection.
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Every one loves Dunkin..Lg blueberry hot, extra light with 5 Splenda
Please fill my coffee more than half full next time.
Wake Up Wrap Turkey Sausage, Egg And Cheese
Chicken, Bacon Cheese Croissant Stuffer
Wake Up Wrap Sweet Black Pepper Bacon
Wake Up Wrap Sausage, Egg And Cheese
Assorted Half Dozen Or Dozen Donuts
Wake Up Wrap Bacon, Egg And Cheese
Sweet Black Pepper Snackin' Bacon
Everything Stuffed Bagel Minis
Turkey Sausage, Egg And Cheese
Egg White Veggie Omelet Bites
