DD is what is it’s. But this review is specifically for westmilford nj location. Simple order of a small frozen coffee on a hot day. This was beyond bad. I’m not sure what tastes I was picking up. Reminded me of a spoonful of dark molasses. Possibly the coffee used was cooked down all day in a coffee pot. Then reserved for use for frozen coffee’s. IDK. Or the method they use to sweeten it is loaded in molasses and someone made a mistake mixing the syrup. Again IDK. This review is solely addressed to the “management” at this location, and hopefully corporate management. Hope they care enough to read this. You must pay attention to the whole process. You’re not just there for babysitting of th...
I highly do NOT recommend this Dunkin, unless you want your order to be incorrect every time. This establishment in West Milford is the most unprofessional and incompetent restaurant I have ever seen. Today, I just wanted to get my usual sandwich, a bacon and white cheddar croissant. Upon opening my sandwich, the cheese was American, and not white cheddar as I requested. I had to turn around while driving decided to go inside. I wasn’t acknowledged for about 4 minutes standing at the counter with my sandwich in my hand. Very rude. I was greeted by an employee who looked miserable. I tried explaining my situation, and they complied with the mistakes they made. I had to tell TWO employees that...
I went to this Dunkin’ Donuts location randomly last week as I don’t usually get my coffee there, but I just happened to be going through a rough situation in my life and needed somewhere to shelter and put something in my belly and the girl working that day, Kara, was so kind and helpful that she changed my whole day, going far above and beyond anything I’ve ever seen from a coffee shop employee. I barely had enough money for a coffee even though I was so hungry and this employee bought me a sandwich out of her own pocket, and then spent her half hour lunch break talking to me while I waited for my ride and she absolutely made my day. This girl was so sweet and helpful and deserves some kin...
I used to go here all the time but something happened within the last year that their service went downhill. The past three drive through orders have been messed up, started off with just wrong kind of donut or the wrong coffee but today I was missing a full sandwich and all of my bagels had the wrong spreads on them. Good luck trying to call them, no one answers the phone. I won't be returning.
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Slowest drive through ever. Every time I go it takes over 15 minutes to get through the drive through. It doesn’t matter how many cars are in front of you either. Worst part is they have it where once you enter the drive through lane, you’re stuck there. It’s a single lane with no area to leave the line or turn around, you just have to wait the 15-30 minutes in line. Go inside, always.
Dunkin everywhere is the same. So I'll talk about the service. The service was great. All the staff were nice and attentive. I went in with a mobile order. My coffee was ready but due to donut shortage, they rearranged certain things and gave me refund. One thing I was surprised by, no Indians or Bengali's on site. I thought they all worked at Dunkin.
Quite easily the slowest running Dunkin in existence. If you place an online order, expect to wait 20+ min for one item. Every single employee works at an extremely slow pace and and it truly shows how little they care about their customers. Disappointed every time
Very typical Dunkin outlet. During my last visit, Sunday 4:30, they had a very small donut selection. Lived day??? I chose a cup of coffee. The service was fast. The facility was clean. Your M/F bathroom is wheelchair accessible. Many parking spaces.
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You had one job to do, put hot coco inside a cup! That’s it! But instead you give me black coffee?? Even the sticker said HOT CHOCOLATE!!!!!!! Get a GED before you work !
I ordered a coolata and the drink had bits of plastic in it. I don't know if there was a broken cup on top of it or what, but it was unsafe and I almost choked on it.
