"Einstein Bros. Bagels was nearly empty on a Sunday morning, and it’s easy to see why. I simply inquired if the coffee was still warm, which it wasn’t, and was met with a surprisingly rude response. The coffee was cold. With Starbucks right next door, I see no reason to return here."
I really enjoy Einstein Bagels, which is why I’m giving them a 4-star rating. Otherwise, I would have rated them 2 stars due to the service, or lack thereof. Other reviewers have mentioned that the staff seems indifferent toward customers, and I experienced that myself. There was no greeting or smile, and the store wasn't even busy. There were literally no pleasantries exchanged. I'm not one for small talk, but I believe there should be a basic standard of friendliness when welcoming customers. That said, the bagels were delicious, so that's what really counts for me.
The staff here was SO welcoming, kind and courteous! This exceeded my expectations and they got my order right and were overall awesome! I went at 6:30 am on a Sunday morning that says a lot about the pride the staff takes in their job totallypriceless! Note for other people going for the first time, turn on the cross street next to the store to get into the parkinglot (Northbound further into Maryland, make a left on it right after you pass it (on your left); conversely, Southbound toward DC, make a right before the gas station on the corner.
I'm feeling nostalgic for the Brandywine Einstein Bros. Bagels. The three stars reflect the delicious bagels, which remain top-notch as always. However, I had to deduct points due to the disorder and messiness of the place. The coffee was empty, and the sugar/no-sugar packets were solidified. Additionally, the staff appeared rushed and somewhat rude. Overall, I'm glad to have Einstein Bros. Bagels back, but I wish it could recapture the wonderful family atmosphere that the Brandywine location once had. The menu still impresses, though!
Been several times, and the bagels are great, but the service is awful. This is especially true from one employee in particular who is consistently incredibly unfriendly and often downright rude, and after witnessing her unnecessary and hostile interactionwith an older gentlemen today who dared to inquire about something he ordered, I will not be returning anytime soon.
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Einstein Bros. Bagels was nearly empty on a Sunday morning, and it’s easy to see why. I simply inquired if the coffee was still warm, which it wasn’t, and was met with a surprisingly rude response. The coffee was cold. With Starbucks right next door, I see no reason to return here.
