I came to eat at pollo loco after the gym. I got a 2 PC meal all thighs with broccoli and loco salad and my woman got a double avocado salad. I love coming in the morning because I see the original employees that helped open El Pollo Loco. I was one of them. Salmon always cooks his chicken on point. It's juicy in the inside and on the outside nice and crunchy on the skin. Brenda always with a big smile. Martha is always fast on her line. I got to give to Rosie as well. She has held Pollo Loco for years. I miss the people I started with. They all great employees. I always come back and show the love to them.
I’m trying not to be a Karen, but I hoped a Karen would come in and yell at them because all they had to serve was attitude. I came in and they told me that they were only doing drive thur which I thought they could have their reasoning for. I went to drive thur and got my order but they got it wrong and forgot a lot of things. When I went in to tell them about my order, now all the sudden they could serve people inside and on top of that she still got my order wrong and every worker including the manager had an attitude. They need to be retrained.
I’m back at El Polo Loco, and I just had their chicken quesadilla. It was packed with delicious flavors! I love dining in because of the free refills. The place is clean, and the staff is very friendly with excellent customer service. I enjoy my visits here immensely. The food is consistently great, and the prices are fantastic, especially when you use your rewards app.
This pollo loco is the closest one to where we are currently staying about 10 minutes away on freeway. I bought food for my husband, was late about 9pm. By the time I got it home and he ate it, it was still hot and fresh. He stated it was the best pollo loco he has ever eaten. Everything stayed real hot and fresh, including the tortillas. Kudos to this location.
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If you have good ethic workers you 'll get good food, one of the things I love when going through drive-thru is when they repeat my condiments 4 salsas, 3 creamy cilantros how you requested it is that key that leaves assured about the rest and not asking for more, and if I do ask for more have that good attitude rain or shine
The staff here are incredibly kind and attentive, serving customers as quickly as possible. Their friendly attitudes and willingness to meet customers' needs are truly appreciated. Thank you to the team—you're the best! Keep up the amazing work and continue being patient as always.
Drive-through worker and manager were very rude. Prices on food were not updated on the drive through menu. Gave me different prices than what's listed on the menu board.
The area is quite rough, and there are many homeless individuals nearby the restaurant. However, the food was excellent.
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Good food at value prices. The prices might vary a little bit depending on which El Pollo Loco you visit.
Employees take forever to take your order and they never even open when it's time to open always 20 min
