Cynthia was quite rude, telling me I needed to wait because they were redoing my order. Meanwhile, other customers who came in after me were being served. I understand it can get busy, but Cynthia didn't even apologize for the mix-up. When I kindly asked for extra salsa, she claimed I would have to purchase more, even though they only provide three small cups of red and green salsa per order.
If the owner wants to retain customers, they need to hire staff with better customer service skills and eliminate the rude attitudes. While I recognize this feedback may go unheeded, I will not be returning. I've decided that I've had enough of this place.
The staff here is so friendly, the food is delicious, and the place is impeccably clean, including the bathrooms. The chicken was absolutely fantastic, and we also enjoyed the guacamole and chips, which were amazing. If I could give them 10 stars, I absolutely would—they deserve it!
Oh, and I can't forget to mention that the gentleman at the register was very charming and friendly. Also, the flour tortillas were outstanding. I highly recommend this restaurant!
Been a customer for over 5 years and quality is going downhill these past few months. Chicken is dry and small now with no carbon flavor anymore. Paid more for breast and wing and specified no leg at all, got home and got two half thighs and burnt leg. I never post bad reviews but this time I'm done. I'll be back to pollo loco instead.
I know it's a chicken/pollo restaurant but there asada (beef skirt steak) was amazing there torta's were huge the wait time for your order is 15-25 minutes but it's worth the wait I was very very pleased with the taste amount of foodParking: Parking is in the back very narrow alley you drive through very busy Street
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If you're in the mood for a delicious chicken bowl, you should definitely check out this place! The food is consistently fresh, and the portion sizes are generous. The staff is friendly and energetic, ensuring quick service. I also highly recommend them for catering events or parties.
Food was fantastic and on point it hit the target and my gf and I and sister in law will be coming back for some fire tacos againParking: Parking is to the side of the build easy to find across the church
Food and price was amazing. Highly recommend. We got the family meal deal and it was a lot of food. Very yummy will return. Recommend the carnitas, weird but they were good. They weren't all dry!
We ordered the 8-piece meal, which came with refried beans, rice, and flour tortillas. It tasted so delicious that we returned the very next day for more! Food rating: 5/5.
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Excellent healthy food, specially the chicken, their flavor is unique and they keep the flavor..... I recomend this restaurant.
The customer service is the best. They take pride in the food quality.Food: 5/5
