I ordered food for my family but the order was cancelled by the restaurant. I rang to enquire why and was told there were no drivers to deliver. This was completely understandable but they took the payment from my account leaving me with no money to order a replacement meal. I rang to enquire and was told the money would be refunded immediately. After waiting 10 minutes i checked my account and nothing had been refunded. When i rang again my call was left to answerphone and after leaving a message i had no response. Hungry family, not happy......
First and last order through deliveroo, they forgot to include the gravy that was part of both mine and my friends order, my friend phoned them and instead of taking responsibility the person on the other end accused him of lying, and soon after hung up instead of dealing with the complaint in a professional manner. The food was okay but nothing more, after reading some of the other negative reviews mentioning poor hygiene though I have concerns
Was looking forward to trying this takeaway. When ordered was advised on wait time 40-65 miniutes which was fine. Kept an eye on deliveroo website and tracked order. Got notification that they were here but no knock on the door good outside, called the takeaway who were less than helpful and quite rude, their response was call deliveroo as it is their driver no offer of replacement or apology. For this reason I give less than 1*.
Manager is a moron. Ordered food via Deliveroo had projectile vomiting, along with sweats and stomach ache. Once the manager received the complaint via Deliveroo he called me, was very aggressive, tried to tell me that he didn’t believe me and tried to argue with me. I hung up as he kept arguing with me. Absolutely no idea of customer service or even basic food hygiene or cooking standards. Avoid.
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Order me and my colleague lunch from here, turned up raw and obviously unable to eat, called the branch of where we ordered (Irlingborough) and was hailed with abuse, sworn at, threaten. Told I don’t know what I’m talking about at all. I can clearly see that it’s raw. Avoid at all costs
Me and my new girlfriend went here for dinner and we orded the ribs they were really nice howeber they were coved in sticky stuff would recommend just don't bust a nut after you've eaten this because it will get mixed in with the sauce
The chicken wing was cooked on the outside and raw on the inside. When I sent a picture to complain they said it was the spicy marinade that caused it to be pink. Look at the picture and decide for yourself?
After having a dodgy KFC we decided to try Favourite, we weren't disappointed. The chicken was really nice although waaaay too many chips! They are helpful and friendly and I'll happily use them in future.
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This is a fantastic chicken shop. I always order the double ringer meal and they have never messed up my order. It's definitely superior to the other chicken shop in Raunds that is near Asda.
My guy hooked us up with free chips and ribs what a legend, they were delicious and the ribs were sticky and tender
