First off I ?? Firehouse Subs! Which is why I gave 2 stars instead of just 1. The staff is terrible. No welcome to Firehouse when we came through the door. Its a little short dark haired girl with a noise ring who sets the tone for terrible service. Nosmiling nothing but a cold shoulder like we bothering her spending our money. No matter how good the food is. The service iswhat makes you come back!! All employees needs training in customer service or your store will continue to be as empty as it waswhen I came in!!!!
Firehouse Subs - Table reservation
24300 E Smoky Hill Rd, 80016, Aurora, United States Reservation"Love the subs. The greeting was lackluster. Order was wrong. Get this greeting again at this location will walk out and go to Marcos Pizza"
Details
Phone: +13036937827
Address: 24300 E Smoky Hill Rd, 80016, Aurora, United States
Reservation, Booking
City: Aurora
Opening hours
Monday: 10:30 -21:00
Tuesday: 10:30 -21:00
Wednesday: 10:30 -21:00
Thursday: 10:30 -21:00
Friday: 10:30 -21:00
Saturday: 10:30 -21:00
Sunday: 10:30 -21:00
Statistics
Dishes: 10
Categories: 5
Reviews: 1870
Address
Reviews
I've never been here before and I was pleasantly surprised. We ordered 4 hot sandwiches through their app and they told us they'd be ready at 12:25. We walked in at 12:24 and they were finishing up the last sandwich. So quick and timely, I'm justblown away. I had the ham and turkey, warmed with mayo. Omg! It was delicious. The ingredients were fresh and the bread was softwith a lightly crispy outer layer. Mmmm Very friendly and relaxed atmosphere and the staff were very kind.
Great sandwiches, original, not like other sub shops. Don 't care for the ham as it is real sweet. Jamaica jerk is amazing. Their soda is better than most with the '100 different flavors ' machine. I have been here many times over past 3 months andnever had a bad experience. Employees are always friendly and helpful.
Never felt so uncomfortable taking my family to dinner. I love firehouse but, unfortunately I will not return to this location. The glares from some of the staff and the general rudeness does not earn my money. So very sad to see this place slip. Book a table now
Love the subs. The greeting was lackluster. Order was wrong. Get this greeting again at this location will walk out and go to Marcos Pizza
Dishes
Book a table now
Categories
-
Delivery Services
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North American
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Fast Food
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American
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Lunch
Amenities
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Delivery
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Takeout
- Reservation
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