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"Car park entrance is easy to find sufficient parking, road surface not great but OK Service and food excellent restaurant atmosphere quiet and pleasant, facility for a games room looked excellent. We will be going back"
Phone: +441268540051
Address: Victoria Rd, Basildon, United Kingdom, SS15 6AW
City: Basildon
Dishes: 5
Amenities: 25
Categories: 5
Reviews: 4747
The cleanliness of this pub is what lets it down. EVERYWHERE feels sticky. The tables and chairs weren’t wiped, they had drinks stains and crumbs on them and we moved 3 times and each time was no better. The menus were horrible, dirty, stained and sticky I felt disgusted having to touch them. The cutlery felt sticky like it needed a good wash. I can’t emphasise how horrible and sticky and unclean it felt, considering it was a quiet Tuesday I don’t know why no one felt the need to wipe down any of the tables. The food was dissapointing, our Mac and cheese the pasta was hard, my burger was missing the tomato and cheese and our chips came half cold. The staff were ok, not hugely happy but they...
Food was nice but not as advertised. Was given a small pot of sauce not a jug. Rice was inadequate. Chicken wings not battered as advertised. No jalepenos or seasoning. Chips were the best part. For £13 on my meal alone, returning back for first time for a dinner out together, I’m quite upset. When drinks were brought no straws were offered. There was no welcome or even being told where the toilets were. Meals came. There was no server interaction just quickly told with an aimless arm cutlery was over there. Not even an Enjoy your meal before they quickly fled. Which left my other half aimlessly walking about. I’m confused why there is salt and pepper on tables but no buckets for cutlery lik...
Despite being a lovely pub, with a huge garden and us being regular customers I can see a decline in many things.. For example the time that you order till you get your food is unacceptable..majority of the food as well was cold...On Sunday we waited for more than one hour for our mains to be served...Also, we had to get the menus as noone was aware of our existence...on the positive side the guys and girls working in service as so nice that you can't hold anything against them...
The smell in there was awful, it smells of raw sewage and the toilets were disgusting. Friendly, helpful bar staff though... What an awful place to work P.S may I add that on reading your generic reply to my feedback (see below) I had a look back at other reviews and noticed many complaints about your dirty toilets going back at least a year... Why have you not addressed this?
Car park entrance is easy to find sufficient parking, road surface not great but OK Service and food excellent restaurant atmosphere quiet and pleasant, facility for a games room looked excellent. We will be going back
