Disappointing from the moment we entered. Had to wait longer than expected to be seated and the waitress took far too long to take our drinks order, despite the restaurant not being at capacity. When she did arrive we had already decided on our starters and main course and ordered everything together. The starters arrived but we still had no drinks, very embarrassing from a restaurant point of view. The starters were fine but the mains were way below par. Pasta was slimy and oily and contained only had 3 small meatballs. The included bacon was fatty and undercooked. There was not one single checkback from the waitress. Overall, a very poor experience and we won't be in a hurry to return.
I have visited this venue many times and i can say that the hospitality shown here by the front of house is next level. They really are smashing it here. Food always arrives quickly and the front of house staff can’t be more helpful and welcoming. I really feel comfortable and look forward to visiting Frankie and bennys Falkirk and that is thanks to the front of house staff. They interact with the kids and actually go above and beyond as one time I had explained that I had to leave the restaurant quite quickly and they even put my coffee which was in a mug in a takeaway cup for me without me even asking.
Another superb family experience at F&B Falkirk today. Jenny from the F&B team was so welcoming, as has been the case on each and every one of our previous visits. On each visit, Jenny has taken the time to chat, and also to speak with our 2 year old daughter making sure she equally feels just as welcome. Jenny let us know in advance of going on a planned break, and Amy took over who also was very welcoming and made us all feel very relaxed. Just love this restaurant, and the professionalism of this team.
Food was so good, especially the calamari! Fast service, never had to ask for anything. The service from JP was especially exceptional, he had us howling with laughter and made the night so special. Also found out that they have a promotion on that if you are booked to go to the cinema, there is a discount applied to your meal, if you show you booked tickets at Cineworld which was a lovely little surprise.
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Big shout out to JP for his great customer service. Super friendly, welcoming, and very attentive to our group. We were there for a family birthday including 2 young children one of which is in a wheelchair and has additional needs. JP was very accommodating, moving furniture and even considering music volume incase of sensory issues. Good food, American style menu with variety and reasonable prices.
Fantastic service, Food and staff. The customer experiences was outstanding. We had a child with us with a food allergy, staff were very knowleable about the menu ingredients. First class !!!
We had to leave after waiting 50 minutes for our food.The waitresss who served us was very nice and friendly.Unfortunately we cannot comment on the food as the waiting time was to long.
Great service from staff, the food was ok but I felt that the portions were small. And the place could do with a freshen up. Not that expensive but expensive for the food offered
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Well spaced area, nice food, the service was excellent, John Paul you are the best server I've met in scotland so far and I've been here 16 years
Went for burgers before going to Cinima. Burgers were great and service was exceptional. John Paul thanks very much
Chicken, Bacon Avocado Salad
Swap For Sweet Potato Fries
Frankie's Classic Meatballs
Goat's Cheese Avocado Wrap
Fully Loaded Potato Skins
Nashville Chicken Skewers
