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"We had a fantastic day and great atmosphere. We had a wonderful waitress Alison she had good customer service skills, polite and friendly making sure we were happy with our food."
Phone: +442083006489
Address: 136 Main Road, DA14 6NY, Sidcup, United Kingdom
Reservation, Booking
City: Sidcup
Website: http://www.harvester.co.uk/restaurants/southeast/thehorseandgroombracknell
Monday: 09:00-22:00
Tuesday: 09:00-22:00
Wednesday: 09:00-22:00
Thursday: 09:00-23:00
Friday: 09:00-23:00
Saturday: 09:00-23:00
Sunday: 09:00-22:00
Dishes: 10
Categories: 5
Reviews: 2668
this is probably the most comprehensive feedback they will read. I had a demand for scampi today and I thought of the Harvester chain where I dimmed over 3 years ago. I visited my friend in kent and when we were in the place, he proposed this special facility. when we arrived at 13:45 a.m., the parking lot was nice and empty, so we were spoiled for the choice of the parking lot. we parked and entered the restaurant. we were great by a charming lady who walked past us the salatbar past our sitting area. On the way we went past a row of steps up, with dramatic sunlight came through. I commented on it and she said she had worked there for 20 years and she had never had a comment on the stairs b...
arrived and were shown our table, had to wait until it was cleaned what was ok. went to get drinks and took some broth rolls then was spoken too rudely to get them even for covid! the personal should always talk to people as they want to be spoken, never an apology for rude employees. coworkers didn't wear a name mark, but our waitress knew who we thought when we told her and apologized, apparently usual that she was rude! also they can not catch covid from the introduction of a broth roll on a teller! the waitress was very helpful, but waiting for eating was unacceptable, 45 minutes waiting between the curses, was told by a same rude member of the staff, we should wait 30-40 minutes and we...
we went up the door to be half-heartedly greeted by a co-worker who I believe to be a kind of manager. they found our reservation showed us on our table. the floor was covered in the last family dinner, the table was sticky. we sat short and sat our order with the only worker who could be served, dylan. he was politely profi! we finally got our drinks after telling the suspect manager that the sirup had run out for the pepsi that she sent someone to sort it. eating came, hot delicious, but the only plus. all the time we were in the restaurant the suspect manager was constantly eating in the bar that does nothing, except perched above the standing where she greets them. other employees saw un...
go to this restaurant about 3 times a year. first time with big weight. first, no rolls due to supply problems second limited weine available by glass no shiraz or merlot red wine available by glass. third and most important over...uploaded had 2 glasses red wine (malbec) a large and a small (the latter was confirmed by waiter, which confirmed that it was small when delivered to table). when the bill appeared, I was calculated for 2 big wee. the waitress refused to admit mistakes and said it was assumed that I had the same as the first glass. the manager refused to change the bill. Finally I left my phone to house on bill and when I checked it, I had received a message that my booking was ca... Book a table now
Tables sticky to start with and carpet was more sticky than a Weatherspoon's! Service was good to start but food came out cold . Ask to be re done but they threw the steak back on the grill and re served it as well done...(originally rare) Chef had the hump because it was returned again. Other diners chips cold and soggy, sweetcorn seemed like it had been in a bucket of water for a week. Complained at the end of the meal and the waitress (didn't get her name) tried to resolve but said she couldn't do anything on it. Along came her colleague who'd clearly had a bad day and started to argue with a guest about why we wanted the waitress' name and managers details. He became extremely rude and a...
beautiful meal and eat with the family. the salatable is still served by the waiter and they were made of broth rolls that were a little frustrating. the meals were ok, but other restaurants within the chain were higher portions. my children loved the construction of their own dessert, which she sat down for at least 10 minutes. limited parking spaces in the parking lot but they must register at arrival in the bar area
Went for dinner with children.Food was good. There clearly is not enough staff to please everyone having to wait for table to be cleared and to order drinks and pudding , the staff were as attentive as they could be under the circumstances of the...staff shortages. All staff were plesant and helpful.
Myself and 23 of our family members celebrated my granddaughter’s birthday there this evening. Dylan our waiter was fantastic, great service, he honestly couldn’t have done anything better. The bar staff was friendly and polite. Food was lovely and we will definitely be back. Thank...you so much Book a table now
we went to Sunday. the food was over boiled and gumy, but to add further insult to injuries, we were then stabbed with a parking fee! this is the first and last time. for a £30 meal to cost us almost £200, is ridiculous! save her money and get her a takeaway home.
We had a fantastic day and great atmosphere. We had a wonderful waitress Alison she had good customer service skills, polite and friendly making sure we were happy with our food.
