I ordered pizza at 4:46 and was told it would be ready for pickup in 15 minutes. We arrived at 5:02, but instead of our order, they brought out 5-6 other orders first. When it reached 5:34 and we still hadn't received our pizza, I asked a staff member to check on it. He brought both pizzas out and apologized. Unfortunately, both pizzas were cold—it's no surprise since they'd been sitting there for over 20 minutes. I specifically requested that they pull both pizzas early from the oven because I'm tired of getting burnt Imo's pizza after making the trip home. To make matters worse, when I got home, the pizza was cold and burnt. I just want hot, cheesy pizza that isn't burnt—why is that so har...
First of all I tried to do the right thing and tip the 15% .. But then I get slapped in the face ? because I specifically put in the notes do not ring the bell because we have a dog that goes absolutely wild with the doorbell? So guess what .. he rang the bell?I even asked him if he read the notes and showed him the ticket and he advised he did not read the notes? So much for my 15% .. As far as the food goes can anybody please tell me have they changed their sauce or not ? because this was the spiciest pizza I have ever gotten from Imos ? ordered a large with pepperoni and sausage ? also as it was the last couple times I?ve ordered they do not cut the pieces all the way through therefore yo...
Ordered pizza at 4:46... was told it would be 15 mins for us to pick up. We pulled in at 5:02. They brought out 5-6 other orders before ours so I finally asked a worker to check on ours since it?s 5:34 and we have no pizza. He brought both out and said hewas sorry. Both pizzas cold (why wouldn?t they be they?ve been sitting there for an extra 20 minutes or more) plus I asked themto PULL both pizzas early from oven because I?m tired of ordering pizza and getting back all the way to my house and havingburnt Imo?s pizza. I get home with my cold pizza and it?s burnt, UGH ! ???? I just want hot, cheesy not burnt pizza, why is thatso hard to ask for. I keep telling myself I?m going to another, BET...
I won’t be going back after my conversation with the manager, Tim. The wings I received were boiled and still had a pinkish-red hue on the inside. When I called to discuss this, Tim insisted that the wings had been cooked twice and couldn’t possibly be undercooked. My husband ate there an hour later and confirmed that it wasn’t a food issue. Tim essentially accused me of lying, despite the fact that I've dined at Imo’s many times without a problem. His behavior was unacceptable; instead of apologizing and trying to address the issue, he chose to argue with me. I will never eat here again, and I suggest you think carefully before choosing to do so.
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I won’t be coming back after my experience with the store manager, Tim. The wings I got were undercooked, with a pinkish-red color inside. When I contacted Tim about this, he insisted the wings had been cooked twice and couldn’t possibly be undercooked. Unfortunately, my husband also got sick shortly after eating them. Tim dismissed my concerns and even implied I wasn’t being honest. I’ve been a regular at Imo’s, and this was my first bad experience. Instead of apologizing or trying to fix the problem, Tim took a confrontational stance. I won’t be dining here again and advise others to think twice before choosing this place.
I decided to give this restaurant a shot, so I placed a call at 5 PM and my order was ready in no time. The pizza was a little soggy and had very little crust, but it was still quite flavorful. Unfortunately, the wings were dry and tough; the sauce didn't manage to improve them. The staff I interacted with, including the girl on the phone and the guy at the window, seemed rather indifferent. The guy at the window looked grumpy and gave off the impression that he didn't want to be there. Unfortunately, I don’t think we will be returning.
Fantastic and prompt service! I really love the new location with the drive-thru pickup option.
I really appreciate that we can drive up to pick up our pizza instead of having to go inside.
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Perfect and speedy service. I really like the new location with the drive-thru pickup.
I really appreciate that we can order pizza for pickup instead of having to dine in.
Baked Mostaccioli With Meatballs
Roast Beef And Cheese Sandwich
Baked Spaghetti With Meatballs
Crispy Chicken Club Sandwich
Meatball And Cheese Sandwich
Imo's Extra Special Sandwich
Salami And Cheese Sandwich
Mostaccioli With Meatballs
Great Tastes Of St. Louis
