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"Awful drive thru time. Had to explain my order 3 times, and then took an additional 15 minutes to get my order."
Phone: +14033287751
Address: 1715 Mayor Magrath Dr S, T1K 3G2, Lethbridge, Canada
Reservation, Booking
City: Lethbridge
Website: https://www.kfc.ca/menu/for-sharing
Monday: 11:00 -23:00
Tuesday: 11:00 -23:00
Wednesday: 11:00 -23:00
Thursday: 11:00 -23:00
Friday: 11:00 -23:00
Saturday: 11:00 -23:00
Sunday: 11:00 -23:00
Dishes: 6
Categories: 5
Reviews: 1180
Today, on August 6th around 5:30pm, my experience at the restaurant was disappointing. The drive-through was very slow, and even after placing our order, we had to wait for a long time before receiving our food. Despite being told that it would only take 6 more minutes for our chicken strips, we ended up waiting for a total of over 30 minutes. The service inside the restaurant was also slow, and there was a lack of acknowledgment or apology for the long wait. It would have been appreciated if someone had recognized the situation and made an effort to improve it. Overall, a thumbs down for the experience.
Very poor customer service at the Lethbridge Mayor Magrath location. We were shorted several chicken after waiting a long time when told it would be a 14 minute wait. They tried to pass off 4 hot wing sized chicken as regular sized I called and the manager offered to replace them the next day since we don 't live in Lethbridge. When I went back the next day to pick up the missing chicken, I was barely listened to, then blatantly ignored. I contacted the head office and got a call a few days later. I was promised that the manager would contact me, still haven 't heard back.
we sat in the kfc for over a hour being told our chicken would be ready in 5 minutes every 15 minutes we asked. 5 different people got their food before we did and we were here before them. we ended up having to leave and eat in our car because we were told it would take 20 minutes and we could eat in here but it was closed by the time we got our food.
I will not go there again . They have downsized everything and increased their prices substantially . For a chicken sandwich , it is about two and a half inches long .. . A piece of chicken that has been sitting there forever.The o ly good KFC was on the north side and they are closed for good . Book a table now
KFC used to be a very inexpensive place to grab a quick meal, not anymore, 40.00 for a bucket of chicken that is supposed to feed 4 people that fed 3 is not cheap, and their quality has gone out the door, no longer a working man's
We ordered 4pc chicken but what we got is 4 piece chicks. I guess they don’t care about customer satisfaction anymore. This is the nth time that we were serve with these. You won’t get your money’s worth in this store anymore.
The food at this restaurant was very greasy and appeared to have been cooked multiple times. It was inedible and the staff refused to exchange it. This will be my last visit there. I wish A&W still sold chubby.
We ordered large pop corn and gravy that took 23 minutes!! Popcorn that is only few minutes to cook. Gravy that needs a hot water. Never again in this branch! Book a table now
I ordered a variety bucket and requested white meat, but out of the 8 pieces, 6 were dark meat. It felt intentional. I will not be returning.
Awful drive thru time. Had to explain my order 3 times, and then took an additional 15 minutes to get my order.
