"I ordered from KFC's menu, specifically the original recipe chicken, but what I received was poorly cooked—tough and inedible. When I called to resolve the issue, I was given incorrect information."
My experience at this restaurant was incredibly frustrating. It felt like they didn't want anyone to eat there at all. I placed an order through their app, which stated it would be ready by 5:15 PM. I arrived at 5:16 PM, only to be informed that they had just received my order and it would take another 20 to 30 minutes. When I said I was willing to wait, they asked if I was sure I wanted them to start preparing the chicken. Why else would I say I’d wait?
To make matters worse, the lobby was closed, as indicated by a poorly handwritten sign. I saw five cars leave the drive-thru without placing an order, and I watched four employees take smoke breaks while my estimated wait time kept increasi...
If I could give KFC a negative 5 stars, I would! This place really should be shut down. I’ve never experienced worse customer service anywhere. After placing an order on the KFC website, receiving confirmation and being charged via email, I went to pick it up. The order was confirmed an hour earlier, yet when I arrived and parked at the designated pickup spot, a woman sitting outside on the curb smoking—claiming to be the manager, which is hard to believe—told me she had not received my order. She accused me of ordering from a different location and blamed corporate KFC, saying she was only one of two employees working. When I asked why she was sitting on the curb if she was truly the manage...
When I visited the restaurant and placed my order, I anticipated receiving top-quality cheese as mandated by law. Unfortunately, what I received was quite the opposite. The mac and cheese served to me was below the quality standards allowed for restaurants in Wisconsin. KFC failed to meet the required standards, which constitutes a legal violation. I have attached a photo of the food item in question. According to the Wisconsin Cheese Grading Standards, this product does not comply with the criteria for restaurant service. The quality of the cheese is subpar, and thus this establishment has violated the law. We should be entitled to compensation for this breach, potentially amounting to $150...
Looking to feed the family tonight? KFC used to be a reliable choice, but not anymore. Seven months ago, I was turned away after waiting in a long line because they refused to sell me old chicken—and that was all they had left during dinner time. I would strongly recommend avoiding this restaurant.
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I ordered from KFC's menu, specifically the original recipe chicken, but what I received was poorly cooked—tough and inedible. When I called to resolve the issue, I was given incorrect information.
