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"Wow! Great food, great view and very friendly service"
Phone: +41413998800
Address: Staffelhoeheweg 61, 1204, Weggis, Switzerland
City: Weggis
Website: http://www.kraeuterhotel.ch/
Dishes: 12
Amenities: 6
Categories: 5
Reviews: 681
I selected this hotel to celebrate my husband's birthday, convinced by Monika P. via email and phone that it would be a fantastic experience. However, the moment we arrived, it became evident that we were in for a disappointing stay. The hotel was in desperate need of renovation, displaying signs of aging and emitting musty odors. Our reception by Pietra was unwelcoming and cold; she did not provide directions to our rooms. Throughout our time there, we felt as though we were intruding on a community and were not genuinely welcome. When I requested a different table for dinner, as the one assigned was positioned by the entrance, Pietra's response was dismissive and lacking in customer care....
When you check-in, the condescending person at the reception does not deign to indicate where the room is. The staff area is a mess and everyone has a blank stare. Generally, they play hippies but behave like arrogant, judging, non-customer friendly people. E g. we asked for a table change for a special occasion and the answer was a hard no without even trying to be nice. We left and they had us pay the full dinner and the room (700chf) albeit us not consuming anything. It's a horrible place with a very weird atmosphere. The answers from the owners on the negative comments are really telling about their mindset. Go ahead and be disrespectful to me, this won't change the fact that you should...
I always enjoy coming to the Herb Hotel. I appreciate the clear line, the respect for nature and food. I was just a guest at the Herb Workshop for the first time and attended the non-alcoholic drinks course. You can't miss this. Now things are bubbling (fermenting) regularly in my kitchen and I'm enjoying my newfound knowledge. Suitable for end consumers as well as people who want to use it in their own restaurant business. Definitely recommended. I wish you many more participants.
